Security Ambassador- On Call

20 Deer Valley Medical Center; United States; On-site; USD 42,000 - 55,000; Full time

Job summary

HonorHealth is seeking a Security Ambassador to serve as the first contact point for patients, visitors and staff at its facilities. The role enforces visitor policies, greets people, and assists with navigation while coordinating with security technologies.

The position requires at least 1 year of security experience, a valid driver's license, and certifications in BLS, with TASER and IAHSs certifications preferred. Travel between facilities may be required.

Qualifications

• High School Diploma or GED is required.
• 1 year of security experience.
• Drivers License (DL) required.
• BLS certification within 60 days of hire.
• Taser certification within 90 days of hire.
• IAHSS Security Officer certification preferred.

Responsibilities

• Represent HonorHealth as the first contact point for patients, visitors, and staff.
• Enforce visitor policies and screening processes.
• Greet and assist patients and visitors and aid in navigation.
• Monitor entrances and interact with security technologies.
• Respond to emergencies calmly and de-escalate conflicts.

Education

High School Diploma or GED

Drivers License (DL)

Basic Life Support (BLS)

Taser Certification

IAHSS Security Officer Certification

Job description

Primary City/State: Deer Valley - 19829 N 27th Ave Phoenix, AZ 85027 Category: Safety and Security Shift: Evening Department: Security On-Call- Evenings

Great care starts with great people. (Like you.) At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities

JOB SUMMARY The HonorHealth Security Ambassador serves as a first point of contact for patients, visitors, or staff members at HonorHealth facilities. The position understands and enforces visitor policy, follows designated screening script and process flows, enforces entrance utilization and any related policies (ex: masking, badging), and greets patients and visitors and assists in navigation. The Security Ambassador performs these functions at ED and main entrances of HonorHealth Medical Centers in coordination with the deployment of various security technologies, or at any other HonorHealth locations designated as requiring these services. Travel between HonorHealth facilities and/or locations may be required.

ESSENTIAL FUNCTIONS

Responsible for representing HonorHealth as the first contact point a patient, visitor, vendor, or staff member will encounter upon arriving at HonorHealth. Serves as a critical team member in facilitating patient and visitor visits. Demonstrates professionalism, effective communication and listening skills, empathy, and ability to effectively interact with patients, visitors, family members, staff and others who may present to HonorHealth. Establishes and maintains a courteous, respectful, and helpful demeanor while assisting and engaging with patients, visitors, and HonorHealth personnel. In addition to providing an overall presence, an HonorHealth Security Ambassador ensures consistent policy enforcement and monitors patient and visitor flow within the building. Interacts with various security technologies, such as visitor management systems and passive weapons detection systems. Reports hazards, unusual or suspicious circumstances to the appropriate leadership personnel. Maintains view only access to the electronic medical records to support verifying information. Required to work varied hours, which may include days, evenings, holidays and/or weekends. Responsible for assisting in emergency situations. Provides security support during emergencies such as, fire alarms, and intruder alarms. Remains calm and composed during stressful situations and effectively de-escalates conflict or stressful situations. In the event of emergencies, must take charge of maintaining order, safety and to protect personnel and property. Some activities can involve interacting with and controlling hostile, belligerent, aggressive individuals involving some element of danger or risk of injury. May be required to subdue resisting, aggressive, combative and distressed individuals. Responsible for completing required training and annual in-services. Participates in security department training and continuing education programs including, but not limited to Nonviolent Crisis Intervention Techniques, Self Defense Tactics & Techniques leading to certification in the use of specialized equipment. Represents HonorHealth as a brand ambassador. Greets patients, visitors, vendors, and staff with professionalism. Assists other departments with helping guests. Collaborates with community partners.

Education

High School Diploma or GED

Experience

1 year Prior security experience.

Licenses and Certifications

• Drivers License (DL) - License Driver License Required
• Basic Life Support (BLS) - Certification Basic Life Support certification through the American Heart Association within in 2 months of hire 60 Days Required
• Taser Certification - Certification within 90 days of hire by HonorHealth Public Safety/Certified Taser Instructor 90 Days Required
• International Association of Healthcare Security and Safety Supervisor Certification (IAHSS) - Certification Certification As A Security Officer Preferred

Company Culture

We're all in for your career. Expert care from experts who care. At HonorHealth, you’ll find something special. Our culture is built on warmth and neighborly kindness, but behind every smile is a highly skilled professional with deep expertise and unwavering dedication. We’re delivering a healthcare experience that simply feels better through:

• Nine acute-care hospitals
• Over 200 primary, specialty and urgent care centers
• More than 17,000 team members and 4,000 medical staff

Since 1927, we’ve been focused on doing what matters most — caring for people and communities across the greater Phoenix area. From humble beginnings to one of Arizona’s largest nonprofit healthcare systems, we’re just as driven as we were a century ago. Come join us and go all in for your career.

IMPORTANT: HonorHealth is committed to providing an excellent candidate experience for candidates interested in our job opportunities. We also care about the online safety of our job seekers. Please note the following: HonorHealth employee emails come from HonorHealth (i.e [e-mail]) not a generic email address, such as gmail or yahoo. If you are suspicious of a job posting, or if you receive any email from an HonorHealth employee that you believe to be fictitious, please contact us [e-mail]. HonorHealth does not use Google Hangouts to conduct interviews or conversations. HonorHealth will not ask you to provide any personal information (i.e. drivers license, bank account, credit card information, passwords, social security number) outside of our Applicant Tracking Software before a job offer is extended. If you believe that HonorHealth has violated your civil rights or believe you have experienced discrimination, please click the link to obtain information on your rights to file a complaint. For more information, please click here.