Security Ambassador (Key Control) - Philadelphia

phlcareers-livech; Philadelphia (Philadelphia County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health coverage

Life Insurance

Disability insurance

Retirement match

Bonuses

Merit increases

Mentorship programs

Tuition reimbursement

Free parking

Discounted meals

Entertainment discounts

Job summary

Live! Casino & Hotel in Philadelphia is seeking a Security Key Control Officer to manage daily storage, issuance, repair, inventory, and reporting of keys, locks, and related assets, while performing the duties of a Security Ambassador.

You will greet guests, check IDs, explain rules, assist with incidents, respond to emergencies, monitor entry points, and help with money and valuables transport, maintaining a safe, friendly environment.

Qualifications

• High school diploma or GED preferred.
• 1–2 years security experience focused on guest service preferred.
• Must comply with state gaming regulations, which may include obtaining a license.

Responsibilities

• Storage, issuance, repair, inventory, accountability, tracking and reporting of keys and locks.
• Greet guests with a smile and a warm welcome.
• Check IDs and refuse entry for under 21 or prohibited items.
• Explain casino and hotel rules and code of conduct.
• Interact with the public in a professional manner when assisting and responding to inquiries.
• Assist with disputes, intoxicated subjects, criminal matters and traffic control.
• Resolve complaints within scope of authority; refer to management when needed.
• Notify supervisor of unusual events, incidents or crimes.
• Respond to medical or fire emergencies.
• Operate the Security Dispatch Office and communicate via two-way radio and telephone.
• Man the Employee/Visitor Entrance with logs of visitors and vendors.
• Monitor guest and team member movement in restaurants and gaming areas.
• Control traffic in valet and parking areas.
• Write and investigate first reports of injury.
• React to incidents and accidents involving guests or staff.
• Assist in transporting money, chips, tokens, and markers.
• Check for and report safety hazards.
• Ensure safety of all guests and team members.
• Other duties as assigned.

Skills

Report writing

Telephone handling

Reading memos

Multitasking

Customer service

Driver's license

Work under pressure

Vigilance

Dexterity

Education

High school diploma or GED

Security experience (1–2 years)

Job description

Overview

Why We Need Your Talents

The Security Key Control Officer is responsible for the daily storage, issuance, repair, inventory, accountability, tracking and reporting of all keys, locks. In addition, all of the duties and responsibilities of the Security Ambassador. The Security Ambassador is responsible to ensure the safety and security of our guests, team members and company assets while providing excellent customer service. The focus shall always be on ensuring a safe and comfortable environment while maintaining a positive can do attitude with an emphasis on the highest level of guest service for both external and internal guests to Live! Casino & Hotel.

Responsibilities

Where You'll Make an Impact

• Responsible for the daily storage, issuance, repair, inventory, accountability, tracking and reporting of all keys, locks.
• Greet guests with a smile and a warm welcome
• Check ID cards of guests entering the casino and hotels. Refuse to admit persons under the age of 21 and who cannot show proper authorization or who are carrying weapons or other prohibited items
• Explain the rules, regulations and code of conduct for the casino and hotels
• Interact with the public in a professional manner when providing assistance, giving directions and responding to inquiries
• Assist with customer disputes, intoxicated subjects, criminal matters and traffic control
• Resolve complaints within scope of authority; otherwise refer to management
• Notify supervisor, manager, surveillance and/or Casino and Hotel Operations Manager of any unusual events, incidents or crimes
• Respond to medical or fire emergencies, such as sick or injured guests.
• Operate the Security Dispatch Office and communicate via two-way radio and telephone as required
• Man the Employee/Visitor Entrance ensuring only authorized personnel enter; maintain a log of visitors and vendors visiting the facilities
• Monitor guest and team member passage in and out of restaurants and gaming areas
• Control traffic congestion in the valet and parking areas
• Write and investigate first reports of injury
• React to guests and team member incidents and accidents
• Assist in transporting money, chips, tokens, and markers
• Responsible for checking for and reporting safety hazards
• Ensure the safety and security of all guests and team members
• Other duties as assigned

Qualifications

Skills You'll Need to Succeed

• Ability to write reports.
• Ability to use a telephone properly.
• Ability to read and understand memos.
• Ability to multi task.
• Good customer service skills.
• Must have a valid driver's license.
• Ability to perform duties under frequent time pressure in an interruptive environment
• Ability to be alert at all times.
• Dexterity will be required to perform day to day activities and during an emergency.

A Few Must Haves

• Education: High school diploma or GED equivalent is preferred.
• Experience: One (1) to two (2) years' experience in security with a focus on guest service is preferred.
• Must be able to comply with all state gaming regulations, which may include obtaining a license.

Perks We Offer You

• Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
• Free Basic Life Insurance
• Free Short Term & Long-Term Disability
• Retirement Savings with Company Match
• Generous Bonus Structure
• Annual Merit/Goal Based Pay Increases
• Leadership Skills Development & Mentorship Programs
• Tuition Reimbursement
• Free parking
• Free food and discounted meals
• Exclusive Discounts on Travel, Services, Goods and Entertainment

Physical Requirements

• Ability to stand and walk for extended periods of time.
• Ability to ascend and descend stairs.
• Ability to work in extreme temperatures (both hot and cold).
• Ability to run, stoop, bend and reach outward and above the head.
• Ability to lift up to 50 lbs.
• Ability to ride a bicycle.
• Ability to operate and ride a Segway and / or other vehicles.

Life at Live!

• 24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.