Security Ambassador - Grave Shift - Full Time - Virginia

Live! Casino & Hotel Virginia; Petersburg (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Generous Bonus Structure

Comprehensive Health Coverage

Retirement Savings with Company Match

Leadership Skills Development & Mentor

Tuition Reimbursement

Exclusive Discounts on Travel,Services

Job summary

Live! Casino & Hotel Virginia is seeking a Security Ambassador to ensure safety for guests and team members while delivering exceptional service.

You will greet guests, check IDs, enforce rules, handle disputes, and respond to emergencies in a fast-paced casino-hotel environment. Candidates should have security/guest service experience and a Virginia license where required.

Qualifications

• Must be able to work Grave Shift 11:30 pm to 8:00 am.
• Experience in security with guest service focus preferred.
• Able to work in an environment with alcohol and smoking exposure.
• Must secure and maintain licensure per Virginia Gaming Control Board or Live’s standards.

Responsibilities

• Greet guests with a smile and a warm welcome.
• Check IDs at entry, enforce age, weapons, and prohibited items policies.
• Explain casino and hotel rules and code of conduct.
• Interact professionally with guests, provide directions and respond to inquiries.
• Assist with disputes, intoxicated subjects, and incidents; escalate when needed.
• Investigate incidents, log reports, and respond to emergencies (medical/fire).

Skills

Report writing

Telephone etiquette

Reading memos

Multi tasking

Customer service

Driver's license

Time pressure

Situational awareness

Dexterity

Education

High school diploma or GED

Experience in security or guest service

Job description

Overview

Why We Need Your Talents:

At Live! we pride ourselves in our exceptional people. Our Team Members are the foundation of our success and truly the most valuable part of the Live! brand.

The Security Ambassador is responsible to ensure the safety and security of our guests, team members and company assets while providing excellent customer service. The focus shall always be on ensuring a safe and comfortable environment while maintaining a positive can do attitude with an emphasis on the highest level of guest service for both external and internal guests to Live! Casino & Hotel.

Responsibilities

Where You'll Make an Impact:

• Greet guests with a smile and a warm welcome
• Check ID cards of guests entering the casino and hotels. Refuse to admit persons under the age of 21 and who cannot show proper authorization or who are carrying weapons or other prohibited items
• Explain the rules, regulations and code of conduct for the casino and hotels
• Interact with the public in a professional manner when providing assistance, giving directions and responding to inquiries
• Assist with customer disputes, intoxicated subjects, criminal matters and traffic control
• Resolve complaints within scope of authority; otherwise refer to management
• Notify supervisor, manager, surveillance and/or Casino and Hotel Operations Manager of any unusual events, incidents or crimes
• Respond to medical or fire emergencies, such as sick or injured guests.
• Operate the Security Dispatch Office and communicate via two-way radio and telephone as required
• Man the Employee/Visitor Entrance ensuring only authorized personnel enter; maintain a log of visitors and vendors visiting the facilities
• Monitor guest and team member passage in and out of restaurants and gaming areas
• Control traffic congestion in the valet and parking areas
• Write and investigate first reports of injury
• React to guests and team member incidents and accidents
• Assist in transporting money, chips, tokens, and markers
• Responsible for checking for and reporting safety hazards
• Ensure the safety and security of all guests and team members
• Other duties as assigned

Skills to Help You Succeed:

• Ability to write reports.
• Ability to use a telephone properly.
• Ability to read and understand memos.
• Ability to multi task.
• Good customer service skills.
• Must have a valid driver's license.
• Ability to perform duties under frequent time pressure in an interruptive environment
• Ability to be alert at all times.
• Dexterity will be required to perform day to day activities and during an emergency.

Qualifications

Must-Haves:

• Ability to work Grave Shift 11:30 pm to 8:00 am
• Education: High school diploma or GED equivalent is preferred.
• Experience: One (1) to two (2) years' experience in security with a focus on guest service is preferred.
• You will be exposed to an alcohol and smoking environment and must be able to work in such environment
• Must have the ability to secure and maintain licensure as required by Virginia Gaming Control Board or any other applicable regulatory entity as may be required to perform assigned duties, or as required by Live’s operating standards.

Physical Requirements:

• Ability to stand and walk for extended periods of time.
• Ability to ascend and descend stairs.
• Ability to work in extreme temperatures (both hot and cold).
• Ability to run, stoop, bend and reach outward and above the head.
• Ability to lift up to 50 lbs.
• Ability to ride a bicycle.
• Ability to operate and ride a Segway and / or other vehicles.

What We Offer

Perks We Offer You

• Generous Bonus Structure
• Comprehensive Health Coverage
• Retirement Savings with Company Match
• Leadership Skills Development & Mentorship Programs
• Tuition Reimbursement
• Exclusive Discounts on Travel, Services, Goods and Entertainment

Life at Live!

Individuals chosen to be part of the Live! Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.

• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.