SECURITY ALARM INSTALLATION TECHNICIAN - Technician I

ZMANA Smart Security Solutions; Honolulu (HI); On-site; USD 48,000 - 68,000; Part time

Job summary

ZMANA Smart Security Solutions in Honolulu, HI is seeking an Alarm Installation Technician for part-time to full-time work on residential and light commercial properties. The role involves installing alarm systems, cameras, door locks, and related devices while ensuring excellent customer service and professional communication.

You will interact with customers to explain installation processes and system advantages, and you may work in attics, crawl spaces, and other challenging spaces while

Qualifications

• Knowledge of residential alarm systems and integration with cameras and door locks.
• Understanding of intrusion detection and CCTV basics.
• Familiarity with Z-Wave devices is a plus.
• Professional attitude and strong customer service skills.
• Ability to adapt to varying customer environments and communicate clearly.
• Experience handling up to 120 Volt electrical work.
• Comfort with ladder work, attics, crawl spaces and tight areas.
• HS diploma or GED completed.
• Minimum 2 years of alarm installation experience.

Responsibilities

• Install residential and light commercial security systems and devices.
• Coordinate with the team for installation scheduling and updates.
• Explain system installation and back-end capabilities to customers.

Skills

Customer service

Adaptability to technology

Interpersonal skills

Professional attitude

Communication with customers

Team communication

Physical dexterity

Ladder/attic work

Electrical knowledge (120V)

Alarm installation experience

Education

High School Diploma or GED

Job description

ZMANA Smart Security Solutions is looking for a part, to full time residential/light commercial Alarm Installation Technician on Oahu. The applicant should possess great customer service skills, be adaptive to new innovations and technology, and have knowledge of electrical security systems.

SUMMARY

Install the customer’s residential and/or light commercial security system; including alarm systems, surveillance cameras, compatible door locks, and various other devices incorporated into the customer’s security system. Communicate with the team regarding schedule and availability for installs. Communicate with the customer about the installation of their new or upgraded system and have the ability to fully walk them through that system’s physical attributes and backend capabilities.

KNOWLEDGE AND SKILLS

• Must have knowledge of equipment application, programming, connection and performance testing of the system, and programming.
• Must have a knowledge of intrusion detection, including CCTV.
• Preferable knowledge of Z-Wave and Z-Wave devices.
• Should possess a Professional attitude.
• Great interpersonal skills and customer service skills.
• As all of our systems are custom designed for each customer, applicant should be able to adjust to a changing environment and be able to communicate professionally with the customer.
• This job involves working with around 120 Volt electricity.
• This position involves potentially being on a ladder, being in attics, crawling underneath houses, and being in tight places.
• High School Diploma or GED.
• 2 years minimum alarm industry installation technician experience.