Installation Technician

Safe Haven Security Services, LLC.; Camp Hill (Cumberland County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Weekly pay

Paid Time Off (PTO)

Medical, Dental, Vision insurance

401(k) and Life Insurance Coverage

Employee Assistance Program (EAP)

Job summary

A leading security solutions provider is seeking an Installation Technician / Security Advisor. This role involves installing and servicing alarm systems, ensuring optimal performance, and providing customer education. Ideal candidates are skilled in installation and troubleshooting, possess strong communication skills, and hold a high school diploma. Benefits include weekly pay, commission, and comprehensive insurance coverage.

Qualifications

• Ability to obtain or possess basic tools necessary for job duties.
• Proficient in installing, troubleshooting, and maintaining security alarm systems.
• Excellent interpersonal skills to interact with customers.
• Ability to diagnose and resolve technical issues efficiently.

Responsibilities

• Perform installation of security alarm systems including control panels and sensors.
• Engage in sales consultations to recommend security solutions.
• Diagnose and troubleshoot technical issues.
• Test installed systems and perform necessary repairs or adjustments.
• Educate customers on use and functionality of systems.

Skills

Installing security alarm systems

Troubleshooting technical issues

Excellent communication skills

Problem-solving skills

Education

High School diploma or equivalent

Tools

Basic hand and power tools

Job description

Position Summary

Safe Haven Security is looking for an Installation Technician / Security Advisor to join our organization. In this role you will play a crucial part in providing best‑in‑class service to our customers by installing, servicing, and troubleshooting residential alarm and automation systems. Your primary goal will be to ensure the proper functioning and optimal performance of security systems, providing our customers with peace of mind and protection.

Responsibilities

• Perform installation of security alarm systems including control panels, sensors, cameras, and other related equipment.
• Engage in sales consultations with customers to understand their needs and recommend appropriate security solutions.
• Diagnose and troubleshoot technical issues related to the customer’s security alarm systems, identifying root cause and implementing appropriate solutions to ensure proper function.
• Conduct thorough testing of installed security systems to ensure all components are functioning correctly and make necessary adjustments or repairs.
• Educate customers on the proper use and functionality of their security alarm systems, ensuring they are comfortable and confident in operating the equipment.
• Complete all necessary paperwork, including installation reports, service tickets, and inventory records, ensuring accurate and up-to-date documentation of all installations and repairs.
• Stay updated on knowledge of security alarm systems, emerging technologies, and industry standards in a fast‑paced, demanding work environment.

Qualifications

• The ability to obtain or possess basic tools necessary for the job duties.
• Proficient in installing, troubleshooting, and maintaining security alarm systems, including control panels, sensors, cameras, and related equipment.
• Excellent interpersonal and communication skills to interact with customers in a professional and courteous manner, providing clear instructions and addressing any concerns or questions.
• Ability to diagnose and resolve technical issues efficiently, utilizing problem solving skills to identify root causes and implement effective solutions.

Candidate Requirements

• Auto insurance coverage must meet company standards throughout employment.
• Must be able to obtain or possess an alarm agent permit where applicable and according to Federal, State, and Municipal laws.
• Must be able to obtain or possess a valid driver’s license and driving history must meet company standards throughout employment.
• High School diploma or equivalent.

Physical Requirements

• Sustained periods of standing, climbing on ladders, and maneuvering in tight spaces.
• Ability to use hand and power tools, and the ability to handle small components accurately.
• Ability to lift, carry, and position heavy objects up to 50 pounds, potentially overhead or in awkward positions.
• Frequent bending, crouching, reaching, and maintaining balance while working on ladders or at elevated heights.
• Capability to work in diverse indoor and outdoor environments, enduring temperature fluctuations and inclement weather.
• Ability to drive personal vehicle for long periods of time throughout the day.

Benefits

• Weekly pay, commission earned on installs, with uncapped earning potential.
• Paid Time Off (PTO) program and paid holidays.
• Medical, Dental, Vision, 401(k), and Life Insurance Coverage.
• Employee Assistance Program (EAP).
• Recognized by Newsweek’s "America’s Greatest Workplaces".
• Safe Haven is the largest employee‑based ADT Authorized Dealer.

Safe Haven Security is an Equal Opportunity Employer / Veterans / Disabled. We celebrate diversity and are committed to creating an inclusive environment for all employees.