Security Alarm Center Specialist - 3rd Shift

my7elevenhr; United States; On-site; USD 22,000 - 37,000; Full time

Job summary

7-Eleven is seeking a Security Alarm Center Specialist to monitor burglary/intrusion alarms and dispatch for Speedway locations and Enon office complex. You will troubleshoot alarm panels, assist with installation and programming, and determine root causes while maintaining confidentiality.

Responsibilities include monitoring incidents, communicating details, performing live DVR reviews remotely, and collaborating with Operations, Maintenance, and Asset Protection teams in a 24/7 environment.

Qualifications

• High School/GED required with 2+ years of relevant work experience.
• Associates degree preferred.
• Strong ability to resolve issues and research root causes.

Responsibilities

• Resolve incidents and requests professionally and promptly per policies.
• Monitor alarm signals for stores, offices, and warehouses.
• Process and communicate incident details to stakeholders.
• Perform Live Store Tours via DVR systems remotely.
• Respond to alerts related to fraudulent store transactions.
• Follow procedures in the Knowledge Base.
• Escalate critical events to supervisors in a timely manner.
• Support Operations, Maintenance and Asset Protection teams.
• Data entry and general administrative tasks.

Skills

Research & issue resolution

Data privacy

High-energy environment

Complex task execution

Communication skills

Interpersonal skills

Detail-oriented

Multi-tasking

Education

High School/GED

Associates / 2 Year Degree

Job description

7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants and fuel through cutting edge innovation - working hard to be the customers\' first choice. 7-Eleven empowers our employees to \"activate awesome\" and make a meaningful impact in their stores and communities every day. If you\'re ready to grow, lead and make a difference, come join our team and help shape the future of convenience.

JOB SUMMARY :

Provides burglary/intrusion alarm monitoring and emergency services dispatching for Speedway locations and Enon office complex; provides technical assistance and troubleshooting for burglary/intrusion alarm panel systems and components; supports Maintenance org in installing and programming alarm panels and related components; helps to determine if the root cause of a problem is a part of the security alarm system or programming; recommends resolution and orders replacement parts as needed; completes remote DVR surveys of store locations to address safety and security concerns.

KEY DUTIES AND RESPONSIBILITES :

• Takes action to resolve incidents and requests in a professional, time-sensitive, customer-focused manner in accordance with company and Security Alarm Center policies and procedures.
• Monitor and process alarm signals for company operated stores, offices & warehouses (robberies, burglaries, late opens, etc.)
• Process and communicate details as they pertain to incidents occurring at store locations.
• Perform Live Store Tours (LST) utilizing store\'s DVR systems remotely.
• Respond/react to alerts related to fraudulent store transactions.
• Reads, interprets, and follows procedures described in the internal Knowledge Base
• Initiates timely communication of critical events to Security Alarm Center Team Leads and Supervisor
• Completes other duties, including special projects, as assigned by Management
• Meets or exceeds key performance indicators of the role
• Maintains a high degree of confidentiality
• Available to work a variety of shifts, including weekends and holidays; understands the staffing expectations of working in a 24/7/365 environment; must be flexible within hours of operation and willing to work overtime
• Provide assistance & support to Operations, Maintenance and Asset Protection personnel
• Data entry, general word processing and administrative activities

This job description is intended to describe the general nature and level of the work being performed by the individuals assigned to this job. This is not an exhaustive list of all duties and responsibilities. Management reserves the right to amend and change the duties and responsibilities of this job to meet business and organizational needs as necessary.

This job description is intended to describe the general nature and level of the work being performed by the individuals assigned to this job. This is not an exhaustive list of all duties and responsibilities. Management reserves the right to amend and change the duties and responsibilities of this job to meet business and organizational needs as necessary.

EDUCATION AND EXPERIENCE:

• EDUCATION: High School/GED Required, Associates / 2 Year Degree Preferred
• YEARS OF RELEVANT WORK EXPERIENCE: 2+ years
• YEARS OF MANAGEMENT EXPERIENCE: NA
• CERTIFICATIONS / LICENSES: NA

SPECIFIC KNOWLEDGE AND SKILLS :

• Ability to research and resolve issues
• Ability to manage confidential employee information and adhere to strict data privacy standards in a mature, problem-solving, solutions-oriented manner
• Capable of working in a high-energy, fast paced, demanding environment
• Perform documented complex tasks
• Excellent verbal and written communication skills and the ability to remain calm in high-stress scenarios
• Excellent interpersonal skills and the ability to work effectively across all levels of the business
• Strong attention to detail and organizational skills
• Ability to multi-task and prioritize tasks in a dynamic team-oriented environment
• At times, periodic mandatory over-time at 1.5x pay may be required in accordance with federal and applicable state and local laws.

Pay: $16.00 -$27.50 Hourly

If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company\'s sole discretion unless and until paid and may be modified at the Company\'s sole discr