Security Alarm Center Specialist - 2nd Shift

7-Eleven; Enon (OH); On-site; USD 26,174 - 26,863; Full time

Job summary

7-Eleven is seeking an individual for alarm monitoring and emergency dispatching in Enon, Ohio. Responsibilities include monitoring alarm signals, processing incidents, and ensuring effective communication with teams.

The ideal candidate will have a High School/GED and 2+ years of relevant experience. Preferred qualifications include an Associate’s degree. The position pays between $19.00 - $19.50 hourly, with the possibility of overtime.

Qualifications

• High School/GED required; Associates / 2-Year Degree preferred.
• 2+ years of relevant work experience.

Responsibilities

• Provide burglary/intrusion alarm monitoring and emergency services dispatching.
• Monitor and process alarm signals for company-operated stores.
• Initiate timely communication of critical events.

Skills

Problem-solving

Data privacy management

Communication skills

Interpersonal skills

Attention to detail

Multi-tasking

Education

High School/GED

Associates / 2-Year Degree

Job description

Job Summary

Provides burglary/intrusion alarm monitoring and emergency services dispatching for Speedway locations and Enon office complex; provides technical assistance and troubleshooting for burglary/intrusion alarm panel systems and components; supports Maintenance org in installing and programming alarm panels and related components; helps determine if the root cause of a problem is part of the security alarm system or programming; recommends resolution and orders replacement parts as needed; completes remote DVR surveys of store locations to address safety and security concerns.

Key Duties And Responsibilities

• Takes action to resolve incidents and requests in a professional, time‑sensitive, customer‑focused manner in accordance with company and Security Alarm Center policies and procedures.
• Monitors and processes alarm signals for company‑operated stores, offices & warehouses (robberies, burglaries, late opens, etc.).
• Processes and communicates details as they pertain to incidents occurring at store locations.
• Performs Live Store Tours (LST) utilizing store's DVR systems remotely.
• Responds to alerts related to fraudulent store transactions.
• Reads, interprets, and follows procedures described in the internal Knowledge Base.
• Initiates timely communication of critical events to Security Alarm Center Team Leads and Supervisor.
• Completes other duties, including special projects, as assigned by management.
• Meets or exceeds key performance indicators of the role.
• Maintains a high degree of confidentiality.
• Is available to work a variety of shifts, including weekends and holidays; understands the staffing expectations of a 24/7/365 environment; must be flexible within hours of operation and willing to work overtime.
• Provides assistance and support to Operations, Maintenance and Asset Protection personnel.
• Performs data entry, general word processing and administrative activities.

Education And Experience

High School/GED Required; Associates / 2‑Year Degree Preferred.

Years of Relevant Work Experience: 2+ years.

Years of Management Experience: N/A.

Certifications / Licenses: N/A.

Specific Knowledge And Skills

• Ability to research and resolve issues.
• Ability to manage confidential employee information and adhere to strict data privacy standards in a mature, problem‑solving, solutions‑oriented manner.
• Capable of working in a high‑energy, fast‑paced, demanding environment.
• Can perform documented complex tasks.
• Excellent verbal and written communication skills and the ability to remain calm in high‑stress scenarios.
• Excellent interpersonal skills and the ability to work effectively across all levels of the business.
• Strong attention to detail and organizational skills.
• Ability to multi‑task and prioritize tasks in a dynamic team‑oriented environment.

Compensation and Overtime

Pay: $19.00 - $19.50 Hourly.

At times, periodic mandatory overtime at 1.5× pay may be required in accordance with federal and applicable state and local laws.

Equal Employment Opportunity Statement

We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring.