Software Engineer I

7-Eleven; Enon (OH); On-site; USD 50,000 - 97,000; Full time

Job summary

7-Eleven is seeking an IT Operations Engineer to support large-scale enterprise applications, monitor health, diagnose incidents, and implement fixes. The role involves collaboration with backend teams, responding to alerts, and ensuring SLA compliance.

The ideal candidate has 4+ years of relevant experience, a Bachelor's degree, familiarity with Docker/Kubernetes, cloud platforms (AWS/Azure), and ITIL processes.

Qualifications

• Bachelor's degree required; 4+ years of relevant work experience.

Responsibilities

• Troubleshoot application issues by analyzing data, logs, interfaces, and alarms.
• Respond to alerts within SLA and assist during production incidents.
• Collaborate with backend teams to diagnose defects and optimize performance.
• Install application certificates and patches to address vulnerabilities.
• Maintain documentation of procedures and incident resolutions.

Skills

Enterprise apps

Issue troubleshooting

Night shift on-call

Cloud platforms (AWS/Azure)

CI/CD pipelines

Monitoring & logging

Education

Bachelor's degree

Tools

Docker

Kubernetes

New Relic

Splunk

ELK

Job description

7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants and fuel through cutting edge innovation — working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience.

Key Duties And Responsibilites

• Experience working for large scale enterprise applications.
• Identify Issue patterns.
• Troubleshoot application issues by analyzing data/application/interfaces.
• Assist during support hours of operation and during off hours for production emergencies.
• Respond to and act on Alerts within SLA
• Perform level of effort estimates for assigned tasks and change orders.
• Identify root causes for technical issues in production.
• Develop code updates to fix reported defects.
• Follow the production support best practices.
• Comfortable with handling night alerts in shifts
• Key role in maintaining the stability and performance of applications, while also leveraging your backend development skills to enhance and optimize these systems.
• Collaborate closely with backend development teams to diagnose and address application defects and performance bottlenecks.
• Monitor application health, performance, and availability, taking proactive measures to ensure optimal operation.
• Document support procedures, best practices, and incident resolutions.
• Ability to install application certificates on servers as well as install patches to address any critical vulnerabilities identified by the security team.

Education And Experience

EDUCATION: Bachelors/4 Yr Degree

YEARS OF RELEVANT WORK EXPERIENCE: 4+ years

Specific Knowledge And Skills

• Ability to multitask working multiple issues at one time.
• Desired 2-4 years of hands-on programming / Scripting experience
• Familiar with AI development tools
• Familiarity with APIs / Server-side development experience using microservices architecture
• Strong experience in supporting applications in a production environment.
• Exposure to any scripting language for automation and support tasks
• Solid understanding of application servers, databases, and backend technologies
• Knowledge of incident management, problem resolution, and ITIL processes is a plus.
• Familiarity with monitoring and logging tools such as New Relic, Splunk, Nagios, or ELK
• Exceptional troubleshooting and problem-solving skills
• Strong communication skills, both written and verbal
• Ability to work independently and collaboratively within a team.
• Willingness to participate in an On-Call rotation.
• Experience with containerization technologies like Docker and Kubernetes
• Familiarity with cloud platforms AWS and Azure
• Knowledge of DevOps practices and CI/CD pipelines
• Experience in developing NoSQL and SQL databases, designing data models, proficient in querying data for quality, analysis, analytics, and ad hoc reporting is preferred.
• Knowledge in API security frameworks, token management and user access control including OAuth, JWT, Open API, etc.
• Ability to work in an Agile / SCRUM environment.

Pay: $49,500.00 -$97,250.00 Annual

If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative For Hiring.

For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link.

For a general description of all benefits 7-Eleven is offering in Canada for the position, please visit this link.