Security Agent

Millennium & Copthorne Hotels; Anchorage (AK); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

401(k) Retirement Plan with Company/No

Hotel Room Discounts across our global

Employee Assistance Program (EAP)

Job summary

Lakefront Anchorage, part of Millennium Hotels & Resorts, is seeking a Security Agent to safeguard guests and property while delivering warm, hospitality-driven service in Alaska's scenic setting. You will patrol the premises, write incident reports, assist investigations, process items lost by guests, and coordinate emergency responses with calm professionalism.

Excellent communication, guest focus, and flexibility to work evenings, weekends, and holidays are essential.

Qualifications

• High school diploma or equivalent.
• Experience in security or hospitality is a plus.
• Strong written and verbal communication skills.

Responsibilities

• Patrol the facility to ensure guest and staff safety.
• Write incident and accident reports clearly and promptly.
• Participate in investigations as required by management.
• Process items lost by guests, employees, and visitors.
• Maintain order and respond to emergencies calmly and effectively.
• Escort guests and staff as needed to ensure safety.

Skills

Patience

Diplomacy

Written reports

Communication

Guest service

English proficiency

Education

High school diploma or equivalent

Job description

Hotel Name: Lakefront Anchorage
Location: Onsite – Anchorage, AK
Salary Range: Not Required by AK

Join the Team at Lakefront Anchorage

At Lakefront Anchorage, hospitality is inspired by nature, adventure, and a true sense of place. Every guest experience is shaped by the beauty of Alaska and the warmth of genuine, welcoming service.

About Lakefront Anchorage

Located on the shores of Lake Hood, Lakefront Anchorage offers a one-of-a-kind setting where guests can take in breathtaking views of floatplanes, mountains, and Alaska’s natural landscape.

As one of Anchorage’s most distinctive hotels, the property serves as a gateway for travelers seeking both adventure and comfort. With easy access to downtown Anchorage and nearby attractions, Lakefront Anchorage blends scenic surroundings with a relaxed, inviting atmosphere—creating an experience that is uniquely Alaskan.

As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach."

At Millennium, we are guided by our core values:

• Passion for Hospitality – Delivering meaningful and memorable guest experiences
• Entrepreneurial – Taking ownership and acting with agility
• Innovation & Progressive – Continuously improving how we operate and serve
• Solutions & Results Oriented – Staying adaptable and focused on results

These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.

About the Role: Security Agent

As our Security Agent, you will play an integral role in delivering an exceptional guest experience while contributing to a collaborative and high-performing team environment.

This role is ideal for someone who brings a passion for hospitality, takes ownership, and is committed to continuous improvement and results."

You are the face of the hotel—creating first impressions and memorable guest moments. Your energy, attention to detail, and service mindset will directly shape the guest experience and bring our brand to life.

What You’ll Be Doing

• To conduct patrols of entire facility to ensure the safest environment possible for all guests, patrons, visitors, employees, etc.
• Write incident and accident reports
• Participate in security investigations as required by management
• Processing of items lost by guests, employees and visitors within the facility
• Maintain order in the hotel, dealing with the welfare of guests, e.g., assisting with door lock problems, coordinate expedient response to emergency conditions such as fire, fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner.
• Handle undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, employees, patrons and property.
• Memorize and monitor life safety system installed at property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers.
• Escort guests and employees as required to parking lots, provide same for employees carrying house banks

Operations & Execution

• Ensure smooth, efficient operations aligned with brand standards
• Identify opportunities for innovation and continuous improvement
• Deliver consistent, high-quality results in a fast-paced environment

Guest Experience

• Deliver exceptional service rooted in passion for hospitality
• Anticipate needs and respond with a solutions-first mindset
• Create memorable, personalized experiences for every guest

Team Collaboration

• Work collaboratively across teams to achieve shared goals
• Communicate effectively and contribute to a positive work environment
• Support a culture of respect, energy, and accountability

Compliance & Standards

• Follow all company policies, safety standards, and procedures
• Maintain accuracy in processes, reporting, and documentation
• Uphold a culture of accountability and operational excellence

• Passion for hospitality and delivering exceptional service
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Solutions-oriented mindset with attention to detail
• Flexibility to work varied schedules, including evenings, weekends, and holidays

Technical / Role-Specific Requirements

• Have patience, tact and diplomacy.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
• Ability to write routine reports and correspondence.
• Be professional in all interactions with guests and associates.
• Ability to listen effectively, speak, read and write English clearly to ascertain and document important information.
• Must be able to communicate in a professional manner and respond with timeliness.
• Excellent organizational and prioritization skills.
• Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift.
• Previous security experience preferably in a hotel environment.

Education (Optional / Adjustable)

• High school diploma or equivalent required

At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success:

• 401(k) Retirement Plan with Company Match (where applicable)
• Hotel Room Discounts across our global portfolio
• Employee Assistance Program (EAP)

Benefits eligibility and offerings are subject to plan terms and company policy.

Why Join Us

At Millennium Hotels & Resorts, you’re not just taking a job—you’re joining a team passionate about hospitality, growth, and creating memorable experiences.

Whether you’re behind the scenes or on the front line, your work makes an impact. If you’re ready to learn, grow, and be part of something meaningful, we’d love to meet you.