Security Account Manager

Garda World Security; Pooler (GA); On-site; USD 27,552 - 35,817; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

401(k) with employer matching

Paid time off

Career growth opportunities

Job summary

GardaWorld Security in Pooler, GA is hiring a Security Account Manager to lead on-site performance for a major account. You will handle client issues, liaise with local GardaWorld teams, and strengthen relationships to enhance security services.

This contract role emphasizes KPI achievement, onboarding, pricing collaboration, and strong reporting across CRM/ERP systems. A college degree or equivalent and 3+ years in security ops are required.

Qualifications

• Requires a college degree or equivalent work experience.
• At least three (3) years of experience in security operations.

Responsibilities

• Handle client or team issues and emergencies.
• Communicate regularly with key client contacts and GardaWorld Branch Teams.
• Build and maintain strong relationships with principal accounts.
• Improve the client’s security program for long-term success.
• Meet and maintain contracted KPIs.
• Guide customers through integration projects, contracts, RFPs, and onboarding.
• Deliver detailed presentations focused on client needs.
• Update business databases (CRM, ERP).
• Review MSA compliance at branch and site levels.
• Develop and evaluate security and crisis management plans.
• Manage client billing, including DSO assessments and overdue payment follow-ups.
• Keep Client Summary Forms (CSF) and Account Summary Forms (ASF) current.
• Analyze data and prepare internal reports.
• Provide precise pricing estimates in collaboration with the local branch and executive sponsor.
• Write reports, client communications, instructional materials, and operating guidelines.
• Demonstrate expertise in financial forecasting and margin analysis.
• Perform other duties as assigned.

Skills

Leadership

Relationship building

MS Office

CRM software

Project management

Education

Bachelor's degree or equivalent

Job description

Step into the dynamic role of Security Account Manager at GardaWorld in Pooler, GA. As a contract security services Account Manager, you will play a pivotal role in maintaining exceptional on‑site performance for one of our key accounts, handling client issues, communicating with key contacts, and building strong relationships to enhance the client’s security services.

Responsibilities

• Handle client or team issues and emergencies.
• Communicate regularly with key client contacts and local GardaWorld Branch Teams.
• Build and maintain strong relationships with principal accounts.
• Improve the client’s security program for long‑term success.
• Meet and maintain contracted KPIs.
• Guide customers through integration projects, contracts, RFPs, and onboarding.
• Deliver detailed presentations focused on client needs.
• Update business databases (CRM, ERP).
• Review MSA compliance at branch and site levels.
• Develop and evaluate security and crisis management plans.
• Manage client billing, including DSO assessments and overdue payment follow‑ups.
• Keep Client Summary Forms (CSF) and Account Summary Forms (ASF) current.
• Analyze data and prepare internal reports.
• Provide precise pricing estimates in collaboration with the local branch and executive sponsor.
• Write reports, client communications, instructional materials, and operating guidelines.
• Demonstrate expertise in financial forecasting and margin analysis.
• Perform other duties as assigned.

Qualifications

• Authorized to work in the United States.
• Able to pass an extensive screening process.
• A college degree or equivalent work experience.
• At least three (3) years of experience in security operations, with a proven track record of handling increasingly complex responsibilities.

Skills and Competencies

• Great leadership and problem‑solving skills, able to handle multiple tasks at once.
• Good at building relationships, communicating, and paying attention to details.
• Professional, self‑driven, and skilled in using Microsoft Office and CRM software.
• Positive, energetic, and good at strategic thinking and financial planning.
• Experienced in managing projects and staying calm under pressure.
• Honest and ethical, aligning with the company’s values.
• Skilled in writing reports, client communications, and instructional materials.
• Experienced in financial planning and understanding profit margins.
• Good at handling challenges and managing stress effectively.
• Excellent at written and verbal communication, customer service, and project management.

Benefits

• Competitive Salary: $23.03 /hr
• Work Site Location: Pooler, GA
• Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.
• Career Growth: Opportunities at GardaWorld.

In the United States, GardaWorld Security complies with all applicable federal, state, and local laws governing nondiscrimination in employment and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability.