Account Manager

Garda World Security; Orange (CT); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

On-site in Orange, CT

Benefits package

401(k) match

PTO & holidays

Job summary

GardaWorld Security is seeking an Account Manager to oversee contract security services in Orange, CT. You will manage client issues, communicate with key contacts, and strengthen relationships to enhance service delivery on-site.

You will handle data analysis, reports, pricing estimates, and ensure KPIs are met, while guiding customers through projects and onboarding. A strong focus on security operations, compliance, and teamwork is essential.

Qualifications

• College degree or equivalent work experience.
• At least 3 years of experience in security operations.
• Authorized to work in the United States; valid driver’s license.

Responsibilities

• Handle client issues and on-site emergencies.
• Communicate with key client contacts and GardaWorld teams.
• Build and maintain relationships with principal accounts.
• Improve the client’s security program for long-term success.
• Meet and maintain contracted KPIs.
• Lead customers through integration projects, contracts, RFPs, and onboarding.

Skills

Leadership

Relationship building

Communication

Project management

CRM software

Microsoft Office

Education

Bachelor's degree or equivalent

Tools

CRM software

MS Office

Job description

Step into the Dynamic Role of Security Account Manager at GardaWorld!

Join our dynamic team as a contract security services Account Manager in Orange, CT where you’ll play a pivotal role in maintaining exceptional performance on-site at one of our key accounts. You’ll handle client issues, communicate with key contacts, and build strong relationships to enhance the client’s security services. Your responsibilities include updating business databases, reviewing compliance, managing billing, analyzing data, and preparing reports. You'll also guide our customers through projects and deliver detailed presentations, showcasing your expertise in security services.

What’s in it for You

• Competitive Salary: $80,000-$85,000 per year
• Work Site Location: Orange, CT
• Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.
• Career Growth: Career growth opportunities at GardaWorld

Your Responsibilities as an Account Manager

• Handle client or team issues and emergencies.
• Communicate regularly with key client contacts and local GardaWorld Branch Teams.
• Build and maintain strong relationships with principal accounts.
• Improve the client’s security program for long-term success.
• Meet and maintain contracted KPIs.
• Guide customers through integration projects, contracts, RFPs, and onboarding.
• Deliver detailed presentations focused on client needs.
• Update business databases (CRM, ERP).
• Review MSA compliance at branch and site levels.
• Develop and evaluate security and crisis management plans.
• Manage client billing, including DSO assessments and overdue payment follow-ups.
• Keep Client Summary Forms (CSF) and Account Summary Forms (ASF) current.
• Analyze data and prepare internal reports.
• Provide precise pricing estimates in collaboration with the local branch and executive sponsor.
• Write reports, client communications, instructional materials, and operating guidelines.
• Demonstrate expertise in financial forecasting and margin analysis.
• Perform other duties as assigned.

Your Qualifications

• Authorized to work in the United States.
• Able to pass an extensive screening process.
• A college degree or equivalent work experience.
• At least 3 years of experience in security operations, with a proven track record of handling increasingly complex responsibilities.
• Must possess a valid driver's license and maintain a driving record that meets company vehicle and insurance eligibility standards.

Your Skills and Competencies

• Great leadership and problem-solving skills, able to handle multiple tasks at once.
• Good at building relationships, communicating, and paying attention to details.
• Professional, self-driven, and skilled in using Microsoft Office and CRM software.
• Positive, energetic, and good at strategic thinking and financial planning.
• Experienced in managing projects and staying calm under pressure.
• Honest and ethical, aligning with our company’s values.
• Skilled in writing reports, client communications, and instructional materials.
• Experienced in financial planning and understanding profit margins.
• Good at handling challenges and managing stress effectively.
• Excellent at written and verbal communication, customer service, and project management.

Equal Employment Opportunity Statement

It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.