Security Account Manager

Garda World Security; Austin (TX); On-site; USD 50,000 - 61,111; Full time

Benefits offered by this job

Competitive salary

Medical, dental, and vision insurance

401(k) with employer matching

Paid time off (PTO)

Paid holidays

Disability coverage

Life insurance

Career growth opportunities

Job summary

GardaWorld Security seeks an Account Manager to oversee contract security services for key accounts in Austin, TX. You’ll handle client issues, maintain relationships, and drive security program improvements while meeting KPIs.

Responsibilities include updating databases, reviewing compliance, managing billing, and delivering client-focused presentations. The ideal candidate will bring strong leadership, CRM proficiency, and experience in security operations along with financial planning skills.

Qualifications

• Authorized to work in the United States.
• Pass an extensive screening process.
• High School Diploma/GED.
• At least three years of experience in security operations with increasing responsibilities.

Responsibilities

• Handle client issues and emergencies.
• Communicate with key client contacts and local GardaWorld teams.
• Build and maintain relationships with principal accounts.
• Improve the client’s security program for long-term success.
• Meet and maintain contracted KPIs.
• Guide customers through integration projects, contracts, RFPs, and onboarding.
• Deliver detailed presentations focusing on client needs.
• Update databases (CRM, ERP).
• Review MSA compliance at branch and site levels.
• Develop and evaluate security and crisis plans.
• Manage client billing, including DSO and overdue follow-ups.
• Prepare internal reports and pricing estimates.
• Write client communications and operating guidelines.

Skills

Leadership

CRM experience

Microsoft Office

Communication

Project management

Financial planning

Customer service

Report writing

Contract management

Data analysis

Education

HS Diploma / GED

Tools

CRM software

MS Excel

Job description

Step into the Dynamic Role of Security Account Manager at GardaWorld!

Join our dynamic team as a contract security services Account Manager in Tulsa, OK where you’ll play a pivotal role in maintaining exceptional performance on-site for one of our key accounts. You’ll handle client issues, communicate with key contacts, and build strong relationships to enhance the client’s security services. Your responsibilities include updating business databases, reviewing compliance, managing billing, analyzing data, and preparing reports. You'll also guide our customers through projects and deliver detailed presentations, showcasing your expertise in security services.

Be the driving force behind our client's success and join us in delivering unparalleled security services and strategic management. Your dedication will ensure our security services consistently exceed client expectations.

What’s in it for You

• Competitive Salary: $55,556.80 / year
• Work Site Location: Austin, TX
• Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.
• Career Growth: Career growth opportunities at GardaWorld

Your Responsibilities as an Account Manager

• Handle client or team issues and emergencies.
• Communicate regularly with key client contacts and local GardaWorld Branch Teams.
• Build and maintain strong relationships with principal accounts.
• Improve the client’s security program for long‑term success.
• Meet and maintain contracted KPIs.
• Guide customers through integration projects, contracts, RFPs, and onboarding.
• Deliver detailed presentations focused on client needs.
• Update business databases (CRM, ERP).
• Review MSA compliance at branch and site levels.
• Develop and evaluate security and crisis management plans.
• Manage client billing, including DSO assessments and overdue payment follow-ups.
• Keep Client Summary Forms (CSF) and Account Summary Forms (ASF) current.
• Analyze data and prepare internal reports.
• Provide precise pricing estimates in collaboration with the local branch and executive sponsor.
• Write reports, client communications, instructional materials, and operating guidelines.
• Demonstrate expertise in financial forecasting and margin analysis.
• Perform other duties as assigned.

Your Qualifications:

• Authorized to work in the United States
• Able to pass an extensive screening process
• A High School Diploma/GED
• At least three (3) years of experience in security operations, with a proven track record of handling increasingly complex responsibilities.

Your Skills and Competencies:

• Great leadership and problem‑solving skills, able to handle multiple tasks at once.
• Good at building relationships, communicating, and paying attention to details.
• Professional, self‑driven, and skilled in using Microsoft Office and CRM software.
• Positive, energetic, and good at strategic thinking and financial planning.
• Experienced in managing projects and staying calm under pressure.
• Honest and ethical, aligning with our company’s values.
• Skilled in writing reports, client communications, and instructional materials.
• Experienced in financial planning and understanding profit margins.
• Good at handling challenges and managing stress effectively.
• Excellent at written and verbal communication, customer service, and project management.

GardaWorld: Make the World a Safer Place

In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work. This could be more than a job - 26% of our corporate employees started as frontline workers.

GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe, offering a wealth of opportunities to individuals looking to gain experience and develop professionally in a growing industry.

It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.

License # 19SGA5153