Security Account Manager

GardaWorld Security Services U.S.; Columbus (OH); On-site; USD 61,000 - 83,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer matching

PTO

Paid holidays

Disability coverage

Life insurance

Job summary

GardaWorld Security Services U.S. is seeking a Security Account Manager in Columbus, Ohio.

You will be responsible for managing on-site security services for a key account, handling client issues, and building strong relationships to improve the client’s security program. The role involves updating databases, reviewing compliance, managing billing, analyzing data, and delivering presentations to guide customers through projects and onboarding, with a focus on achieving contracted KPIs and

Qualifications

• Authorized to work in the United States.
• 5+ years of experience in security operations leadership.
• Valid Driver's license.
• Working knowledge of Microsoft Office.

Responsibilities

• Handle client issues and emergencies and communicate with key contacts.
• Build and maintain relationships with principal accounts and GardaWorld branches.
• Update business databases, review compliance, and manage billing.
• Analyze data and prepare internal reports and client communications.

Skills

Leadership

Communication

Relationship building

Project management

Problem solving

Financial planning

CRM software

Tools

Microsoft Office

CRM software

Job description

Posted 3 Days Ago Full Time Less than 10 Applies

GardaWorld Security Services U.S.

Columbus, OH 43215

Job Description:

Step into the Dynamic Role of Security Account Manager at GardaWorld!

Join our dynamic team as acontract security servicesAccount Manager in Columbus, Ohio,whereyou’llplay a pivotal role inmaintainingexceptional performance on-sitefor one of our key accounts.You’llhandle client issues, communicate with key contacts, and build strong relationships to enhance the client’s security services. Your responsibilities includeupdating business databases, reviewing compliance, managing billing, analyzing data, and preparing reports.You'llalso guide our customers through projects and deliver detailed presentations,showcasingyourexpertisein security services.

Be the driving force behind our client's success and join us in delivering unparalleled security services and strategic management. Your dedication will ensure our security services consistently exceed client expectations.

What’s in it for You

Competitive Salary:$72,000.00/ year

Work Site Location: Columbus, OH

Comprehensive Benefits:Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.

Career Growth:Career growth opportunities at GardaWorld

Your Responsibilitiesasan Account Manager

Handle client or team issues and emergencies.

Communicate regularly with key client contacts and local GardaWorld Branch Teams.

Build andmaintainstrong relationships with principal accounts.

Improve the client’s security program for long-term success.

Meet andmaintaincontracted KPIs.

Guide customers through integration projects, contracts, RFPs, and onboarding.

Review MSA compliance at branch and site levels.

Develop and evaluate security and crisis management plans.

Manage client billing, including DSO assessments and overdue payment follow-ups.

Keep Client Summary Forms (CSF) and Account Summary Forms (ASF) current.

Analyze data and prepare internal reports.

Writereports, client communications, instructional materials, and operating guidelines.

Demonstrateexpertisein financial forecasting and margin analysis.

Perform other duties as assigned.

Your Qualifications:

Authorized to work in the United States

• At least 5years of experience in security operations leadership, with a proventrack recordof handling increasingly complex responsibilities. Military and Law enforcement experience is a plus.
• Valid Drivers license
• Working knowledge of Microsoft Office.
• Ability to provide leadership support during critical incidents or significant operational needs.

Your Skills and Competencies:

Great leadership and problem-solving skills, able to handle multiple tasks at once.

Goodat building relationships, communicating, and paying attention to details.

Professional, self-driven, and skilled in using Microsoft Office and CRM software.

Positive, energetic, and good at strategic thinking and financial planning.

Experienced in managing projects and staying calm under pressure.

Honest and ethical, aligning with our company’s values.

Skilledin writing reports, client communications, and instructional materials.

Experienced in financial planning and understanding profit margins.

Good at handling challenges and managing stress effectively.

Excellentatwritten and verbal communication, customer service, and project management.

GardaWorld: Make the World a Safer Place

In the United States, GardaWorld Securityremainsthe only guarding security company to be Certified by Great Place to Work. This could be more than a job - 26% of our corporate employees started as frontline workers.

GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe, offering awealth of opportunities to individuals looking to gain experience and develop professionally in a growing industry.

It is the policy of GardaWorld Security Services toprovideequal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disabilityin accordance withapplicable federal laws. In addition, GardaWorld Security Servicescomplies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including, but not limited to, hiring,placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assignedon the basis ofsex or any other classification protected bylaw, unlesssuch request is based on a bona fide occupational qualification for that assignment.

Posted 3 Days Ago Full Time Less than 10 Applies