Client Services Manager - Security

GardaWorld Security Services U.S.; Louisville (KY); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with employer matching

Paid time off

Paid holidays

Disability coverage

Life insurance options

Job summary

GardaWorld Security Services U.S. is seeking a Security Client Services Manager in Louisville, KY to lead client service delivery and drive account success.

The role emphasizes proactive communication, problem solving, and operational insight to uphold GardaWorld’s industry-leading reputation. The position will oversee client relationships, staff performance, and contract compliance, with regular travel to client sites and a Monday–Friday schedule.

Qualifications

• Authorized to work in the United States.
• Bachelor's degree in business or related field, or equivalent experience.
• Valid driver's license and driving record that meets company standards.
• Minimum 2 years management experience; 4 years preferred.
• Experience overseeing multiple sites and leadership experience.

Responsibilities

• Supervise day-to-day security service for facilities and ensure high standards.
• Develop and maintain effective relationships with clients and staff; act as liaison between GardaWorld and clients.
• Meet regularly with clients to address problems, provide solutions, and ensure contract compliance.
• Participate in recruitment, selection, orientation, training, and ongoing development of staff.
• Ensure compliance with all regulations, contracts, and GardaWorld policies; implement corrective actions when needed.
• Assist in staffing schedules, budgets, payroll, and other reporting.

Skills

Operations Oversight

Client Relations

Team Leadership

Attention to Detail

Administrative Proficiency

People Skills

Education

Bachelor's degree in business

Job description

Posted 7 Days Ago Full Time Less than 10 Applies

GardaWorld Security Services U.S.

Louisville, KY 40202

Job Description:

Join GardaWorld as a Security Client Services Manager – Where Service Excellence Meets Impact!

As a Security Client Services Manager,you’llbe the trusted link between our clients and our organization, ensuring they receive an exceptional experience that reflectsGardaWorld’sreputation as the industry’s premier security partner. In this role,you’llchampion service quality, strengthen client relationships, and help drive account success through proactive communication, problem-solving, and operational insight.

We’relooking for a leader who not only understands numbers but also understandspeople, whocan interpret financial reports, build credibility quickly, and consistentlydemonstratehonesty, reliability, and professionalism. Ifyou’reready to make a meaningful impact and elevate the standard of client service, this is your opportunity to do it with a global industry leader.

What’sin it for You

Competitive Salary:$60,000.00 / year + $500 monthly auto allowance

Work Site Location: Louisville, KY and surrounding market

Set Schedule:Monday through Friday, 8:00 a.m. To 5:00 p.m. This position canrequire working long hours and on weekends. On call 24/7.

Comprehensive Benefits:Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.

Career Growth:Career growth opportunities at GardaWorld

Travel:Daily in-person visits to various client sites throughout the market.

Your ResponsibilitiesasClient Services Manager

Supervise the day-to-day security service provided to the facilities and ensure service is of the highest standards

Develop andmaintaineffective relationships with clients and employees and serve as the liaison between GardaWorld, our clients, and our assigned staff

Meet regularly with clients to address problems and offer solutions, provide status updates, communicate needs, and ensure contract compliance and complete customer satisfaction

Participate in the recruitment,selection, orientation, training, and continual development of staff assigned to the accounts

Routinely visit and inspect supervisors and security officers assigned to accounts within the business unit, including but not limited to reviewing reports, providing training & guidance,evaluatingproficiencyensuring compliancetocontract specifications as well as GardaWorld policy,providing assistancewhen necessary, andinitiatingcorrective action asrequired

Maintain thorough knowledge and understanding of post specifications, post orders, instructions, patrol areas, zones, emergency procedures, staffing requirements/priorities, client policies and procedures, and any other information necessary for the effective and efficient operation within the business unit

Assistin the development and implementation of staffing schedules, budgets, payroll, and other reports

Ensure 100% compliance with all federal, state,and local regulations in assigned accounts.

Ensure 100% compliance with all contracts and collective bargaining agreements in assigned accounts.

Recommendnew approaches, policies,and procedures to effect continual improvements in efficiency ofthedepartment and services performed.

Ensure progressive discipline is followed on all corrective actions.

Perform other duties as assigned.

Your Qualifications

Authorized to work in the United States

A college degree in business or a related field, or equivalent work experience

Avalid driver's license andmaintaina driving record that meets company vehicle and insurance eligibility standards.

Minimum 2yearsmanagement experience; 4years preferred

Must have experience overseeing multiple sites

Must have leadership experience

Your Skills and Competencies:

Operational Oversight & Accountability

Client-Centric Communication & Relationship Building

Team Leadership & Performance Management

Attention to Detail & Situational Awareness

• Administrative & Analytical Proficiency
• People - Oriented

GardaWorld: Make the World a Safer Place

In the United States, GardaWorld Securityremainsthe only guarding security company to be Certified by Great Place to Work. This could be more than a job - 26% of our corporate employees started as frontline workers.

GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe, offering a wealth of opportunities to individuals looking to gain experience and develop professionally in a growing industry.

It is the policy of GardaWorld Security Services toprovideequal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disabilityin accordance withapplicable federal laws. In addition, GardaWorld Security Servicescomplies withapplicable state and local laws governing nondiscrimination in employment.This policy applies to all terms and conditions of employment,including, but not limited to,hiring,placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training.It is also the policy of GardaWorld Security Services not to honor requests that employees be assignedon the basis ofsex or any other classification protected bylaw, unlesssuch request is based on a bona fide occupational qualification for that assignment.

Posted 7 Days Ago Full Time Less than 10 Applies