Security Account Manager

Tsg; Burns Harbor (IN); On-site; USD 76,500 - 93,500; Full time

Benefits offered by this job

Paid vacation

Medical insurance

401(k) match

Job summary

Tsg is hiring a Security Account Manager in Burns Harbor, Indiana, to oversee day-to-day security operations and manage a team of Security Officers. As a key position, you'll ensure high-quality security services and maintain client relationships.

The ideal candidate should have a degree in Criminal Justice and a minimum of 10 years of managerial experience in security. The role offers a base salary of $85K plus benefits including medical insurance, paid vacation, and opportunities for professional growth.

Qualifications

• Minimum of 10 years of managerial experience in law enforcement or contract security.
• Ability to obtain a TWIC Card.
• Previous MARSEC, NRC and Industrial facility security experience preferred.

Responsibilities

• Manage a team of Security Officers and Supervisors.
• Ensure high quality security services at client sites.
• Build and maintain relationships with clients and employees.
• Handle escalated security issues appropriately.
• Conduct annual reviews for onsite staff.

Skills

Management skills

Customer service

Knowledge of security procedures

Relationship building

Education

Degree in Criminal Justice or related field

Job description

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

Titan Security is currently hiring a Security Account Manager to work at a location in Burns Harbor, Indiana.

The Security Account Manager reports to the Director of Operations and is primarily responsible for supervising the day-to-day security operations of assigned Client sites.

Responsibilities of the Security Manager

• Manage a team of Security Officers, Site and Shift Supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support.
• Ensure the client site is provided with high quality security services to protect people and property.
• Build, improve and maintain effective relationships with both client and employees.
• Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service.
• Handle any escalated security issues or emergency situations appropriately.
• Conduct annual reviews for on site staff.
• Monitors the quality of staff performance including coordinating and conducting exit interviews, assisting with unemployment claims review of disciplinary actions, recommendations for suspension or termination as well as ensuring a regular performance appraisal program for all staff.
• Coordinates and documents performance tracking of all staff personnel.
• Maintain and ensure the integrity of personnel files and workforce management systems working with Account/Operations Managers and HR department, as necessary.
• Support HR department in review of involuntary terminations including, union grievances and appeals.
• Supports Director of Operations and HR in hiring, training and on-boarding.
• Compile and prepare reports and documents pertaining to personnel activities and account trends.
• Responsible for tracking company equipment in the field including technology, vehicles, etc. and ensuring company equipment is utilized in accordance with applicable policies.
• Stays current on federal, state and local CBA guidelines relative our services.
• Supports the organization’s culture, processes, practices and systems to ensure that company and its clients.
• Prepare correspondence and memos as needed.
• Other duties as assigned.

Qualifications & Benefits

Education and/or Experience: Degree in Criminal Justice, Law Enforcement Management or related field and/or equivalent experience/education preferred. Minimum of 10 of managerial and policy making experience in the law enforcement or contract security field. Experience level to include extensive internal contacts within the local law enforcement community. Previous MARSEC, NRC and Industrial facility security experience preferred.

Required Certificates, Licenses, Registrations: Ability to obtain a TWIC Card.

Preferred Certifications: CPP certification (ASIS), OSHA-30, and FEMA IC 700, MARSEC FSO Certification.

Physical Demands: The physical demands are based on the contract and must be met by an employee to successfully perform the essential functions of this job. A list of these job duties is inclusive of, but not limited to: candidates must be able to stand for extended periods of time; be able to lift, push, and/or pull at least 50 lbs.; be able to accommodate foot patrols on the interior & exterior of the assigned facility; be able to perform assigned duties regardless of inclement weather.

Salary & Benefits: Base salary $85K based on experience plus discretionary year-end bonus, paid vacation and personal days, medical insurance, dental insurance, life and AD&D insurance, optional life and AD&D insurance, paid holidays, and 401(k) match. Skills-enhancing training and opportunities for career growth and promotion.

EOE M/F/D/V