Securities Services - Client Solutions Manager - Vice President

JPMorgan Chase; New York (NY); On-site; USD 90,000 - 140,000; Full time

Job summary

JPMorgan Chase is seeking a Client Solutions Manager to oversee the implementation of new and incremental business within Securities Services for a diverse client base, including asset managers, hedge funds and banks. You will lead cross-functional projects and strive for exceptional client satisfaction.

In this role you will drive governance, manage risk and scope, coordinate resources across locations, and ensure timely, compliant delivery with strong stakeholder communication.

Qualifications

• Formal project management skills and experience across complex implementations.
• Ability to lead cross-functional teams and manage client expectations.
• Strong written and verbal communication with internal and external stakeholders.

Responsibilities

• Lead execution of key implementation projects, managing resources across multiple locations and disciplines
• Drive client requirements gathering, propose and influence target solutions
• Design, document, and collect sign-off on scope and solutions with internal partners
• Develop and manage project delivery plans, facilitate negotiation of client legal agreements, and execute plans with robust governance and reporting
• Actively mitigate and manage project risk, coordinate timely resolution of issues, and manage scope containment and change management
• Motivate virtual teams across locations and disciplines
• Execute post-implementation and production satisfaction reviews to improve practices
• Prioritize, track, and report on all projects in the pipeline
• Ensure compliance with all controls and procedures
• Own project communication to internal and external stakeholders
• Deliver high levels of internal and external client satisfaction

Skills

Project management

Client-facing

Stakeholder management

Structured execution

Communication

Risk management

Leadership

Problem solving

Education

Bachelor's degree

Job description

Join a team where your expertise in project management drives impactful solutions for a diverse client base. At JPMorgan Chase, your leadership will make a difference for our clients and the firm.

As a Client Solutions Manager, you will manage the implementation of new and incremental business within Securities Services, working with Asset Managers, Hedge Funds, Private Equity Funds, Pension Funds, Government Sponsored Enterprises, Banks, Broker Dealers, and Insurance Companies. You'll lead projects across a range of products and stakeholders, ensuring high levels of client satisfaction and operational excellence.

Job responsibilities

• Lead execution of key implementation projects, managing resources across multiple locations and disciplines
• Drive client requirements gathering, propose and influence target solutions
• Design, document, and collect sign-off on scope and solutions with internal partners
• Develop and manage project delivery plans, facilitate negotiation of client legal agreements, and execute plans with robust governance and reporting
• Actively mitigate and manage project risk, coordinate timely resolution of issues, and manage scope containment and change management
• Motivate virtual teams across locations and disciplines
• Execute post-implementation and production satisfaction reviews to improve practices
• Prioritize, track, and report on all projects in the pipeline
• Ensure compliance with all controls and procedures
• Own project communication to internal and external stakeholders
• Deliver high levels of internal and external client satisfaction

Required qualifications, capabilities, and skills

• Working knowledge of Securities Services products (Custody, Fund Accounting, Fund Admin, Hedge Funds Services, Private Funds Services, Investment Analytics, Compliance, ETFs, IMOS, Trading Services, Prime Custody, Fusion)
• Project and program management skills
• Highly structured and methodical execution
• Clear, articulate, and concise verbal and written communication
• Client-facing skills
• Proven ability to influence and work collaboratively with multiple internal disciplines
• Strong presentation skills
• Keen eye for identifying and resolving risks
• Ability to systematically remove ambiguity from projects
• Relationship skills to influence across functions; reputation for integrity, intelligence, and problem solving
• Ability to work well in an evolving environment

Preferred qualifications, capabilities, and skills

• Bachelor's degree
• 5+ years in Financial Services, particularly Securities Servicing Industry
• 3+ years in a client-facing project management role or commensurate experience