Securities Services -Client Solutions and Implementations Manager - Vice President

Testing Site - JPMC; Boston (MA); On-site; USD 120,000 - 180,000; Full time

Job summary

JPMorganChase’s Securities Services team seeks a Client Solutions and Implementations Manager to lead end-to-end delivery for new and incremental business across global markets. You will oversee onboarding, governance, and client satisfaction while collaborating with internal partners to drive improvements.

You will manage multi-location implementations, coordinate sign-offs, and guide cross-disciplinary teams to deliver complex deals with minimal ambiguity in a dynamic environment.

Qualifications

• Experience with project and program management.
• Structured and methodical in execution.
• Clear, articulate verbal and written communication.
• Strong client-facing skills and ability to influence.
• Ability to remove ambiguity in evolving environments.

Responsibilities

• Lead execution of key implementation projects, managing resources across locations and disciplines.
• Drive client requirements gathering and propose target solutions.
• Design, document, and secure sign-off on scope and solutions with internal partners.
• Develop and manage project delivery plans, and govern negotiations and plans.
• Mitigate risks, coordinate issue resolution, and manage change.
• Motivate virtual teams and conduct post-implementation reviews.
• Communicate with internal and external stakeholders to ensure client satisfaction.

Skills

Securities Services products

Project management

Structured execution

Verbal & written communication

Client-facing skills

Presentation skills

Risk management

Job description

Join JPMorganChase’s Securities Services team and help deliver innovative solutions to a diverse client base. As a Client Solutions and Implementations Manager, you’ll play a pivotal role in shaping client experiences and driving successful project outcomes across global financial markets.

As a Client Solutions and Implementations Manager, you will manage the end-to-end project delivery for new and incremental business within Securities Services. You’ll work with asset managers, hedge funds, banks, and other financial institutions, overseeing implementations that range from single products to complex, multi-entity deals. Your expertise will ensure seamless onboarding, robust governance, and high client satisfaction, while you collaborate with internal partners and drive process improvements.

Job responsibilities

• Lead execution of key implementation projects, managing resources across multiple locations and disciplines
• Drive client requirements gathering, propose and influence target solutions
• Design, document, and secure sign-off on scope and solutions with internal partners
• Develop and manage project delivery plans, facilitate legal agreement negotiations, and execute plans with robust governance
• Actively mitigate and manage project risk, coordinate timely resolution of issues, and manage change
• Manage and motivate virtual teams, execute post-implementation reviews, and ensure compliance with controls and procedures
• Own project communication to internal and external stakeholders, delivering high levels of client satisfaction

Required qualifications, capabilities, and skills

• Working knowledge of multiple Securities Services products (Custody, Fund Accounting, Fund Admin, Hedge Funds Servicing, Investment Analytics, Compliance, ETFs, IMOS, Private Equity and Real Estate Services, Securities Lending, Collateral Management, Prime Custody, Trading Services, Fusion)
• Project and program management skills
• Highly structured and methodical in execution
• Clear, articulate, and concise verbal and written communication
• Client-facing skills and proven ability to influence and work collaboratively with multiple internal disciplines
• Strong presentation skills and keen eye for identifying and resolving risks
• Ability to systematically remove ambiguity from projects and work well in an evolving environment

Preferred qualifications, capabilities, and skills

• 5-10 years in Financial Services, particularly Securities Servicing Industry
• 3+ years in a client-facing project management role or commensurate experience
• Ability to gain access to individuals within a wide range of functions; earn a reputation for integrity, intelligence, and problem solving
• Experience actively influencing senior executives at key clients