Section Manager, Withholding Services and Compliance

State of California; California (MO); On-site; USD 120,000 - 143,000; Full time

Job summary

State of California’s Franchise Tax Board seeks a Section Manager for Withholding Services and Compliance to supervise withholding programs, validate forms, and lead outreach to taxpayers, agents, and tax professionals. The role focuses on complex workloads and process improvements through regulatory changes and IT enhancements, with a strong emphasis on staff leadership and stakeholder engagement. The position is office-based with potential limited remote options.

Qualifications

• Ability to develop and implement strategic, tactical and operational plans and lead the organization in achieving its goals
• Demonstrated performance encouraging positive relationships, creating high job satisfaction, encouraging success, showing understanding, engaging staff in a collaborative way to empower, and being trusting and supportive
• Ability to effectively plan, organize, and manage multiple workloads and priorities and various levels of classifications and backgrounds
• Ability to work in a fast-paced environment and work well in high pressure situations while developing and maintaining working relationships at all levels
• Involvement in a diversity of activities, program areas, and/or positions that have provided you with a greater understanding and appreciation for the broader perspective of this department/enterprise
• Experience working with Information Technology (IT) partners in the development, implementation, and/or maintenance of a system
• Skill to develop new approaches, methods, or technologies to improve operations and reduce costs
• Knowledge and experience with the Enterprise Data to Revenue project and its objectives
• Knowledge of Filing Division operations and Compliance program processes
• Knowledge of departmental policies, principles, practices, and procedures
• Ability to speak in front of internal and external stakeholders on compliance and customer service-related issues
• Skill to recognize and determine the need to shift priorities, and/or resources to maximize operations and/or address changes in assigned goals and objectives
• Ability to create a work environment encourages creative thinking and innovation seeking innovative solutions to problems
• Ability to present ideas and information effectively, both orally and in writing
• Ability to break down specific tasks and problems and systematically gather and analyze relevant information to prioritize action items and recommend solutions to critical or sensitive problems
• Ability to speak in front of internal and external stakeholders on compliance and customer service-related issues
• Experience supervising/managing in a contact center

Responsibilities

• Oversee the management of Franchise Tax Board's withholding programs and related workflows
• Direct staff through subordinate managers to ensure program objectives are met
• Lead efforts to improve processes through regulatory changes and IT enhancements
• Ensure compliance with program requirements and engage with stakeholders as needed
• Support the organization during multi-workload operations and priorities

Job description

Job Posting: Section Manager, Withholding Services and Compliance

JC-531088 -

Section Manager, Withholding Services and Compliance
ADMINISTRATOR III FRANCHISE TAX BOARD

$10,751.00 - $12,813.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 10/2/2026

This position offers complex and diverse workloads with the opportunity to help drive process improvements through regulatory changes and information technology. The Withholding Services and Compliance Section (WSCS) administers California's Nonresident and Real Estate Withholding programs. WSCS provides service to Personal Income and Business Entity Taxpayers, Withholding Agents, and Tax Professionals. Through multiple workloads and processes validate withholding forms and ensure withholding credits are available to taxpayers when they file their income tax returns. Perform compliance activities by billing withholding agents for unmet withholding obligations and conducting in-person and virtual outreach activities to key stakeholder groups.

Under the direction of the Filing Compliance Bureau, Assistant Bureau Director, the Administrator III is responsible for the management of Franchise Tax Board's (FTB) Withholding Programs. The policy, program and decisions under the Administrator III’s oversight have significant, statewide impact on FTB’s resident and nonresident withholding programs. Through subordinate managers, the Administrator III will direct the activities of staff in the Withholding Services and Compliance Section.

Additional positions may become available (eRPA 2627-00073).

You will find additional information about the job in the Duty Statement.

Working Conditions

This position requires 4 or more days in the office per week. It is designated office-centered and may be eligible for some remote work based on departmental guidelines and operational need. This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for a visa sponsorship, now or in the future.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• ADMINISTRATOR III FRANCHISE TAX BOARD

Classification: ADMINISTRATOR III FRANCHISE TAX BOARD

Salary: $10,751.00 - $12,813.00 per Month. New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions: Multiple

Work Location: In Office

Telework: In Office

Job Type: Permanent, Full Time

Department Information

Our mission is to help taxpayers file timely and accurate tax returns and pay the correct amount to fund services important to Californians.

FTB fosters an environment of equity and inclusion for all, and we welcome everyone to be part of our diverse workforce.

• The position(s) require(s) a Background Investigation be cleared prior to being hired.

This business uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States. For more information about E-Verify, please go to www.dhs.gov/e-verify.

CALIFORNIA CODE OF REGULATIONS, TITLE 2, SECTION 172: All candidates for, appointees to, and employees in the state civil service shall possess the general qualifications of integrity, honesty, sobriety, dependability, industry, thoroughness, accuracy, good judgment, initiative, resourcefulness, courtesy, ability to work cooperatively with others, willingness and ability to assume the responsibilities and to conform to the conditions of work characteristic of the employment, and a state of health, consistent with the ability to perform the assigned duties of the class. Where the position requires the driving of an automobile, the employee must have a valid state driver's license, a good driving record and is expected to drive the car safely. The foregoing general qualifications shall be deemed to be a part of the personal characteristics of the minimum qualifications of each class specification and need not be specifically set forth therein.

IMPORTANT NOTICE As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California Revenue and Taxation Code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California Revenue and Taxation Code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD [phone].

Desirable Qualifications

• Ability to develop and implement strategic, tactical and operational plans and lead the organization in achieving its goals
• Demonstrated performance encouraging positive relationships, creating high job satisfaction, encouraging success, showing understanding, engaging staff in a collaborative way to empower, and being trusting and supportive
• Ability to effectively plan, organize, and manage multiple workloads and priorities and various levels of classifications and backgrounds
• Ability to work in a fast-paced environment and work well in high pressure situations while developing and maintaining working relationships at all levels
• Involvement in a diversity of activities, program areas, and/or positions that have provided you with a greater understanding and appreciation for the broader perspective of this department/enterprise
• Experience working with Information Technology (IT) partners in the development, implementation, and/or maintenance of a system
• Skill to develop new approaches, methods, or technologies to improve operations and reduce costs
• Knowledge and experience with the Enterprise Data to Revenue project and its objectives
• Knowledge of Filing Division operations and Compliance program processes
• Knowledge of departmental policies, principles, practices, and procedures
• Ability to speak in front of internal and external stakeholders on compliance and customer service-related issues
• Skill to recognize and determine the need to shift priorities, and/or resources to maximize operations and/or address changes in assigned goals and objectives
• Ability to create a work environment encourages creative thinking and innovation seeking innovative solutions to problems
• Ability to present ideas and information effectively, both orally and in writing
• Ability to break down specific tasks and problems and systematically gather and analyze relevant information to prioritize action items and recommend solutions to critical or sensitive problems
• Ability to speak in front of internal and external stakeholders on compliance and customer service-related issues
• Experience supervising/managing in a contact center

Benefit information can be found on the CalHR website and the CalPERS website.

In addition, Franchise Tax Board offers the following:

• Convenient transportation and commuting options include Light Rail stop, bicycle lockers, free parking, and carpool/vanpool opportunities

Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Department Website: http://www.ftb.ca.gov

Human Resources Contact:
Classification & Hiring Unit
[phone]

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
Reasonable Accommodation Unit
[phone]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Examination Information

Candidates who currently have list eligibility or who will be taking the upcoming Administrator III exam are encouraged to apply.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.