Section Manager

California Franchise Tax Board; Sacramento (CA); On-site; USD 129,000 - 154,000; Full time

Job summary

California Franchise Tax Board in Sacramento seeks a Section Manager (Administrator III) to lead the Fraud Analysis and Detection Section within the Filing Division. This leadership role oversees prevention and detection of refund fraud and identity theft in a contact center environment, guiding staff and coordinating with IT partners.

The position directs program policy, drives statewide compliance initiatives, and collaborates with stakeholders to resolve taxpayer accounts.

Qualifications

• Demonstrated ability to develop and implement strategic, tactical and operational plans.
• Proven ability to lead teams and foster positive relationships.
• Experience managing multiple workloads across classifications and backgrounds.
• Ability to work with IT partners in development, implementation, and maintenance of systems.
• Knowledge of Enterprise Data to Revenue project and its objectives.

Skills

Strategic planning

Leadership

Workload management

Fast-paced environments

Diversity awareness

IT partnerships

Innovative thinking

Data to Revenue

Filing Division knowledge

Policy knowledge

Public speaking

Prioritization

Contact center leadership

Job description

Job Description And Duties

The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program. http://hrmanual.calhr.ca.gov/Home/ManualItem/1/2113

Job Description And Duties

The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program. http://hrmanual.calhr.ca.gov/Home/ManualItem/1/2113

This position offers an excellent leadership opportunity in a fast paced, engaging, and high profile environment in the Filing Division. The Fraud, Analysis & Detection Section (FADS), detects and prevents fraud related identity theft and improper claims of refundable credits (earned income tax and withholding) and refundable payments (estimate payments).
Under the general guidance of an Assistant Bureau Director (Compliance Validation & Analysis Programs), Filing Compliance Bureau, the Administrator III is responsible for the management of Franchise Tax Board's (FTB) Refund Fraud Prevention and Detection Programs, Policy, and other decisions that have significant statewide impacts on FTB’s Refund Fraud Detection and Prevention Programs. Through subordinate managers, Administrator III will direct the activities of staff in the Fraud Analysis and Detection Section who focuses on detection, prevention, and resolution of refund fraud and identity theft in a contact center environment. The team identifies potential fraud, examines and verifies Personal Income Tax (PIT) and Business Entity (BE) return information to determine if fraud or identity theft exists, taking action to resolve taxpayer accounts.

Required Knowledge, Skills, Abilities:

• Please see the Administrator III classification specification for specific required knowledge, skills and abilities.

Additional positions may become available (eRPA 2627-00100).

You will find additional information about the job in the Duty Statement.

Position Details

Job Code #: JC-532954

Position #(s): 564-768-4352-XXX

Working Title: Section Manager

Classification: ADMINISTRATOR III FRANCHISE TAX BOARD

$10,751.00 - $12,813.00

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions: Multiple

Work Location: Sacramento County

Telework: In Office

Job Type: Permanent, Full Time

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications and Alternate Range Placement for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate’s ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification is located on this Job Announcement Posting under "Minimum Requirements".

• Ability to develop and implement strategic, tactical and operational plans and lead the organization in achieving its goals
• Demonstrated performance encouraging positive relationships, creating high job satisfaction, encouraging success, showing understanding, engaging staff in a collaborative way to empower, and being trusting and supportive
• Ability to effectively plan, organize, and manage multiple workloads and priorities and various levels of classifications and backgrounds
• Ability to work in a fast-paced environment and work well in high pressure situations while developing and maintaining working relationships at all levels
• Involvement in a diversity of activities, program areas, and/or positions that have provided you with a greater understanding and appreciation for the broader perspective of this department/enterprise
• Experience working with Information Technology (IT) partners in the development, implementation, and/or maintenance of a system
• Skill to develop new approaches, methods, or technologies to improve operations and reduce costs
• Knowledge and experience with the Enterprise Data to Revenue project and its objectives
• Knowledge of Filing Division operations and Compliance program processes
• Knowledge of departmental policies, principles, practices, and procedures
• Ability to speak in front of internal and external stakeholders on compliance and customer service-related issues
• Skill to recognize and determine the need to shift priorities, and/or resources to maximize operations and/or address changes in assigned goals and objectives
• Ability to create a work environment encourages creative thinking and innovation seeking innovative solutions to problems
• Ability to present ideas and information effectively, both orally and in writing
• Ability to break down specific tasks and problems and systematically gather and analyze relevant information to prioritize action items and recommend solutions to critical or sensitive problems
• Ability to speak in front of internal and external stakeholders on compliance and customer service-related issues
• Experience supervising/managing in a contact center

Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Department Website: http://www.ftb.ca.gov

Human Resources Contact:

Classification & Hiring Unit

[phone]

Hiring Unit Contact:

Joseph Jaco / FDHT

[phone]

[e-mail]

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:

Reasonable Accommodation Unit

[phone]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Final Filing Date: 10/2/2026