Secretary - Physical Therapy - FT Days

Torrance-Memorial-Medical-Center; Torrance (CA); On-site; USD 34,000 - 46,000; Full time

Job summary

Torrance-Memorial-Medical-Center in Torrance, CA, is seeking an organized, patient-focused secretary to support the Department of Rehabilitation Services. Under general supervision, you will handle secretarial tasks, billing, patient scheduling across multi-discipline programs, reception, and front-office duties.

Responsibilities include answering a heavy call volume, greeting patients, managing schedules, processing payments, obtaining insurance authorizations, scanning documents into the EMR,

Qualifications

• High school diploma or GED required.
• Typing speed of 35 words per minute.
• 0 years of experience acceptable.
• Ability to handle a heavy volume of calls.
• Billing, scheduling, and front desk duties.

Responsibilities

• Performs general secretarial work for the department as assigned.
• Answers and handles a heavy volume of incoming calls.
• Schedules patients for all disciplines and programs.
• Greets patients and ensures timely care and appointment scheduling.
• Registers patients and maintains front office operations.
• Processes payments and insurance-related tasks.
• Verifies insurance eligibility and benefits.
• Scans documents into the EMR and maintains records.

Skills

heavy call handling

customer service

patient scheduling

front office duties

typing 35 wpm

Education

High School Diploma/GED

Tools

EMR

Job description

Under general supervision, performs secretarial, billing, and a variety of general office functions which include reception and scheduling of patients for multi discipline professionals within the Department of Rehabilitation Services.

Core Competencies

• Performs general secretarial work for department as assigned.
• Answers and handles a heavy volume of incoming calls.
• Demonstrates excellent customer service skills.
• Performs patient scheduling for all disciplines and programs included in the Department of Rehabilitation Services.
• Greets patients and assures they are taken care of in a timely manner. Makes patient appointment schedules.
• Registers patients and assures they are taken care of in a timely manner.
• Manages meeting schedules, therapist schedules, and front office staff schedules.
• Maintains record keeping and departmental files; sorts and distributes mail and other documents; processes patient charts for transfer to medical records.
• Picks up voice mail messages throughout the day according to department policy and procedure.
• Makes photocopies as required.
• Orders and maintains office supplies as required.
• Prepares and maintains statistical information for the department as required.
• Processes all credit card payments and payments received from patients.
• Solves patient service issue problems.
• Proofs billing/computer data as required.
• Requests insurance authorization for treatment, procedures and/or consultations.
• Verifies insurance eligibility, benefits and coverage.
• Evaluates and makes positive suggestions for change in the environment.
• Scans patient documents in EMR as needed.
• Monitors incoming referrals via the fax machine.
• Seeks supervisor as appropriate.

Education

• Degree: High School Diploma/GED or Higher Education
• Program: N/A

Experience

• 0 years experience
• Types 35 wpm

License / Certification Requirements

Compensation Range:

$25.00 - 33.44 / Hour