Secretary - Physical Therapy - FT Days

Torrance Memorial; Torrance (CA); On-site; USD 34,000 - 45,000; Full time

Job summary

Torrance Memorial is seeking a capable secretary for the Department of Rehabilitation Services. The role includes reception, patient scheduling for multiple disciplines, billing, and maintaining front desk operations to ensure timely and accurate service for patients.

The position requires strong customer service skills, the ability to handle a high volume of calls, and experience with medical office processes. This on-site role supports multidisciplinary rehabilitation teams and patient flow.

Qualifications

• High School Diploma or GED required.
• Experience in secretarial work or medical office a plus.
• Strong communication and customer service skills required.

Responsibilities

• Perform general secretarial duties for the department.
• Answer a high volume of incoming calls and route messages.
• Schedule patients for multiple disciplines and programs.
• Greet patients and manage front desk to ensure timely care.
• Register patients and maintain accurate records and charts.
• Manage meeting and therapist schedules and front office staff calendars.
• Process patient payments and handle credit card transactions.
• Verify insurance eligibility, benefits, and coverage.

Skills

Secretarial work

Reception

Scheduling

Customer service

Billing

Education

High School Diploma/GED

Job description

Description

Under general supervision, performs secretarial, billing, and a variety of general office functions which include reception and scheduling of patients for multi discipline professionals within the Department of Rehabilitation Services.

Under general supervision, performs secretarial, billing, and a variety of general office functions which include reception and scheduling of patients for multi discipline professionals within the Department of Rehabilitation Services.

Core Competencies

• Performs general secretarial work for department as assigned.


• Answers and handles a heavy volume of incoming calls.


• Demonstrates excellent customer service skills.


• Performs patient scheduling for all disciplines and programs included in the Department of Rehabilitation Services.


• Greets patients and assures they are taken care of in a timely manner. Makes patient appointment schedules.


• Registers patients and assures they are taken care of in a timely manner.


• Manages meeting schedules, therapist schedules, and front office staff schedules.


• Maintains record keeping and departmental files; sorts and distributes mail and other documents; processes patient charts for transfer to medical records.


• Picks up voice mail messages throughout the day according to department policy and procedure.


• Makes photocopies as required.


• Orders and maintains office supplies as required.


• Prepares and maintains statistical information for the department as required.


• Processes all credit card payments and payments received from patients.


• Solves patient service issue problems.


• Proofs billing/computer data as required.


• Requests insurance authorization for treatment, procedures and/or consultations.


• Verifies insurance eligibility, benefits and coverage.


• Evaluates and makes positive suggestions for change in the environment.


• Scans patient documents in EMR as needed.


• Monitors incoming referrals via the fax machine.


• Seeks supervisor as appropriate.

Department Specific Competencies

Education

DegreeProgramHigh School Diploma/GED or Higher EducationN/A

Experience

Additional Information

Number of Years ExperienceType of Experience0

Additional Information

Types 35 wpm

License / Certification Requirements

$25.00 - 33.44 / Hour