Secretary - Physical Therapy - FT Days

Torrance Memorial Medical Center; Torrance (CA); On-site; USD 34,000 - 45,000; Full time

Job summary

Torrance Memorial Medical Center, located in Torrance, CA, seeks an organized secretary to support the Rehabilitation Services department. You will handle billing, scheduling for multiple disciplines, front-desk duties, and patient records with a focus on timely, compassionate service.

The role requires proficiency in typing and basic billing, with no formal experience required. You will collaborate with therapists and administrative staff to maintain smooth daily operations in a busy clinic

Qualifications

• High School Diploma or GED or higher.
• Typing speed of 35 wpm or faster.
• No prior work experience required.
• Experience with patient scheduling and billing is a plus.

Responsibilities

• Perform general secretarial duties for the department.
• Answer a heavy volume of incoming calls.
• Schedule patients for all disciplines and programs in Rehabilitation Services.
• Greet patients and ensure timely care.
• Register patients for services.
• Manage meeting, therapist, and front office schedules.
• Maintain departmental files and process patient charts.
• Process payments including credit card transactions.
• Verify insurance eligibility and benefits.
• Request insurance authorizations for treatment and procedures.

Skills

Secretarial work

Customer service

Scheduling

Phone handling

Record keeping

Education

High School Diploma or GED

Tools

EMR systems

Billing software

Job description

Under general supervision, performs secretarial, billing, and a variety of general office functions which include reception and scheduling of patients for multi discipline professionals within the Department of Rehabilitation Services.

Core Competencies

• Performs general secretarial work for department as assigned.
• Answers and handles a heavy volume of incoming calls.
• Demonstrates excellent customer service skills.
• Performs patient scheduling for all disciplines and programs included in the Department of Rehabilitation Services.
• Greets patients and assures they are taken care of in a timely manner. Makes patient appointment schedules.
• Registers patients and assures they are taken care of in a timely manner.
• Manages meeting schedules, therapist schedules, and front office staff schedules.
• Maintains record keeping and departmental files; sorts and distributes mail and other documents; processes patient charts for transfer to medical records.
• Picks up voice mail messages throughout the day according to department policy and procedure.
• Makes photocopies as required.
• Orders and maintains office supplies as required.
• Prepares and maintains statistical information for the department as required.
• Processes all credit card payments and payments received from patients.
• Solves patient service issue problems.
• Proofs billing/computer data as required.
• Requests insurance authorization for treatment, procedures and/or consultations.
• Verifies insurance eligibility, benefits and coverage.
• Evaluates and makes positive suggestions for change in the environment.
• Scans patient documents in EMR as needed.
• Monitors incoming referrals via the fax machine.
• Seeks supervisor as appropriate.

Education

• Degree: High School Diploma/GED or Higher Education
• Program: N/A

Experience

• 0 years experience
• Types 35 wpm

License / Certification Requirements

Compensation Range:

$25.00 - 33.44 / Hour