Unit Supervisor

State of Connecticut - Department of Children & Families; New Haven (CT); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Public Service Loan Forgiveness

Job summary

State of Connecticut - Department of Children & Families seeks a Unit Supervisor for the New Haven Area Office Clerical Team. You will supervise clerical staff, coordinate property management, and report to the Administrative Program Director while ensuring smooth office operations.

The role offers opportunities for professional growth, attention to work-life balance, and telework with approval. Public Service Loan Forgiveness eligibility is available for qualifying employees.

Qualifications

• Four (4) years of general clerical experience.
• Two (2) years of the General Experience must have involved a full range of general clerical duties.
• College training may substitute for the General Experience (15 semester hours = 1/2 year).
• Preferred qualifications include proficiency with Microsoft Office Suite, CORE-CT and Kronos, and experience supervising staff.

Responsibilities

• Determines priorities, assigns and reviews work.
• Coordinates workflow and staff supervision.
• Provides staff training and assistance; conducts performance evaluations.
• Maintains office records and filing systems; handles inquiries.
• Liaisons with other units and external officials; supports recruitment and selection.

Skills

Clerical experience

Supervisory ability

Office communication

Data management

Education

High school diploma or GED

College coursework substitution for experience

Tools

Microsoft Office Suite

CORE-CT

Kronos

Job description

Introduction

Are you ready to take the next step in your career and make a significant impact in the New Haven community? This is your chance to lead, innovate, and grow as a Unit Supervisor with the State of Connecticut. If you're a motivated professional with a passion for managing operations and leading teams, we want to hear from you! How will you leverage your skills in this dynamic role to drive success and contribute to our mission?

The State of Connecticut, Department of Children and Families (DCF) is recruiting a Unit Supervisor for our New Haven Area Office Clerical Team located in New Have, CT.�

Position Highlights:

• Location: New Haven Area Office
• Hours: 40 hours per week
• Work schedule: Monday – Friday, 8:00am to 5:00pm with a 1-hour lunch
• Telework: Available with approval from the Administrative Program Director

The Role:

This role offers the chance to work closely with the Administrative Program Director as well as Office Director, coordinate property management, and lead all aspects of clerical staff supervision. You will play a pivotal role in ensuring the smooth operation of our office, making a tangible difference in our community. This ambitious position offers a proven path for professional growth and development, allowing you to compete and succeed at a high level!

What’s In It For You:

• Professional growth and paid professional development opportunities.
• A healthy work-life balance to all employees.
• State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loan forgiveness after 10 years of service. Click here for more information.

Selection Plan

In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.

FOR ASSISTANCE IN APPLYING:

Check out our Applicant Tips on How to Apply! Need more resources? Visit our Applicant Reference Library for additional support throughout the recruitment process.

BEFORE YOU APPLY:

Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified.

Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits toward qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below.

Resume Policy: Per Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.

Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.

Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing [e-mail].

Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.

Note: The only way to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting.

AFTER YOU APPLY:

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Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).

Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful Interview Preparation Guide to make the best impression!

Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.

The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.

Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics.

QUESTIONS? WE’RE HERE TO HELP:

Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to at [e-mail].

Join the State of Connecticut and take your next career step with confidence!

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency this class is accountable for supervising clerical employees involved in general clerical activities.

EXAMPLES OF DUTIES

• Determines priorities, assigns and reviews work
• Coordinates workflow
• Provides staff training and assistance
• Conducts performance evaluations
• Maintains office records
• Serves as liaison with other operating units, agencies, outside officials, etc.
• Handles counseling or disciplinary problems
• Develops work performance and procedural standards and guidelines
• Recommends staffing changes and assists in recruitment and selection of personnel
• Compiles data and prepares reports
• Develops and maintains filing systems, forms and office procedures
• Handles telephone and written inquiries for information and assistance
• Explains agency policy to staff and public
• Maintains inventory control
• Perform related duties as required.

KNOWLEDGE, SKILL AND ABILITY

• Considerable knowledge of office systems and procedures
• interpersonal skills
• oral and written communication skills
• Considerable supervisory ability
• Ability to schedule and prioritize workflow
• read, understand and apply a variety of materials
• perform arithmetic computations
• operate office equipment which includes computers or other electronic equipment
• operate office suite software

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Four (4) years of general clerical experience.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

Two (2) years of the General Experience must have involved a full range of general clerical duties as an Office Assistant, Interpreter Clerk or its equivalent.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.

PREFERRED QUALIFICATIONS

• Experience with Microsoft Office Suite to include managing data, composing correspondences, and scheduling meetings/Microsoft Team.
• Experience with CORE-CT and Kronos for time reporting/attendance and approvals.
• Experience prioritizing workflow and meeting time sensitive deadlines.
• Experience communicating with internal and external stakeholders and working collaboratively with reporting partners and the public using verbal and written communications.
• Experience supervising, leading, training, and delegating assignments to lower-level staff.
• Experience working with electronic data and electronic record management systems.

SPECIAL REQUIREMENTS

Incumbents may be required to possess a high school diploma or General Educational Development (GED) certification by the time of permanent appointment.

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.