SECRETARY

California Department of Social Services; Sacramento (CA); Hybrid; USD 43,000 - 54,000; Full time

Job summary

The California Department of Social Services seeks a Branch Secretary in Sacramento County to provide comprehensive administrative support for the Office of the Foster Care Ombudsperson (OFCO). The role requires strong organizational, typing, and communication skills and adherence to accessibility standards.

Salary ranges from $3,866.00 to $4,840.00 per month, with a hybrid telework arrangement and full-time permanent status.

Qualifications

• A SOQ or Supplemental Questionnaire must be submitted with the application to be considered for this position.
• Applicants must be authorized to work in the United States without visa sponsorship at the start date.

Responsibilities

• Daily interaction with the public on a Virtual Call Center (VCC).
• Receiving, tracking, and fulfilling publication requests; tracking office equipment; ensuring accessibility standards for documents.

Job description

Position Details

Job Code #: JC-535507

Position #(s): 800-011-1176-910

Working Title: Branch Secretary

Classification:: SECRETARY

$3,866.00 - $4,840.00 A

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions: 1

Work Location: Sacramento County

Telework: Hybrid

Job Type:: Permanent, Full Time

Department Information

Are you interested in making a difference in the lives of fellow Californians while achieving your career goals? Do you set high standards for yourself and enjoy a collaborative and challenging work environment? The mission of the California Department of Social Services is to serve, protect, and support the people of California experiencing need in ways that empower wellbeing and disrupt systemic inequities. The vision of the California Department of Social Services is to provide quality services with a commitment to an inclusive, diverse, and equitable California where all people can thrive.
The Office of the Foster Care Ombudsperon (OFCO) advocates on behalf of foster children and youth regarding their care, placement, and services. The OFCO is an autonomous entity that is empowered to investigate and informally resolve complaints impacting foster youth, increase awareness about foster youth rights, and make recommendations to help support systemic change.
CDSS Guiding Principles
Diversity. Equity. Inclusion. Accessibility. Belonging.
We ensure opportunities for everyone to participate in a meaningful way in fulfilling the mission and vision of CDSS.
Community Engagement
We prioritize the lived experiences of community members as a driving force behind the creation, implementation, desired impact, or change of programs and services.
Empowerment
We engage, operate, and advocate from the understanding that each community and person has desires and capabilities to lead in their own life.
Quality Services
We provide services that align intent and impact by ensuring that they are accessible, community driven, interconnected, and continuously improved.
Data Defined Outcomes
We equitably collect and analyze data, take data-driven action, and measure outcomes relevant to those we serve, ensuring transparency and accountability.

Job Description And Duties

Under the supervision of the Ombudsperson, the Branch Secretary provides a full range of administrative support for the OFCO and staff and ensures all activities and work are in accordance with the Department and OFCO requirements. The incumbent must maintain consistent and regular attendance, have a detailed knowledge of departmental organization and clerical procedures; good communications (oral and written); and typing skills; ability to maintain confidentiality of information; and good judgment.
Typical duties include but are not limited to; daily interaction with the public on a Virtual Call Center (VCC), receiving, tracking, and fulfilling publication requests, tracking office equipment, ensuring OFCO documents meet CDSS accessibility standards, assisting with scheduling appointments, facilitating interviews, and completing tasks in a timely and efficient manner.
The Office of the Foster Care Ombudsperson seeks a diverse pool of applicants, including those from historically marginalized groups or those who have lived experience in the foster care system.
The Department of Social Services does not participate in E-Verify for employment authorization purposes. Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment.

Special Requirements

Please Note: A Statement of Qualifications or Supplemental Questionnaire must be submitted along with your application to be considered for this position. Applications submitted without an SOQ may be disqualified for this position.

Do not include any confidential information on any documents (i.e., application, resume, or transcripts) you submit for this job vacancy. Confidential information that should be excluded or removed from these documents include but is not limited to: Social Security Number (SSN), birthday and/or age, photos, student/other ID number, driver’s license number (unless required), basis of eligibility, exam results, LEAP status, and marital status. Confidential information submitted via a CalCareer Account (electronic application) is automatically redacted upon submission.

• How does your job experience or education relate to this position? Please describe your experience in customer service, handling phone calls, organizational skills, Microsoft applications and editing documents.
• Describe your experience working with juvenile justice and foster care impacted youth and other historically marginalized or underrepresented communities.

This position is subject to fingerprinting clearance by the Department of Justice.
You are required to complete employment history on the application form (STD 678). You may be disqualified from the hiring and selection process if the employment history is not complete. Resumes will not take the place of employment history.
If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide official transcripts at the time of hire.
Candidates who reside outside of the State of California may be admitted to the job interview, but they must provide proof of residence in California prior to being eligible for appointment.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.