Secret-Cleared Tech Authority & Portal Specialist

Serco; Alexandria (VA); On-site; USD 110,000 - 160,000; Full time

Job summary

Serco is seeking a Technical Authority and Technical Referral Portal Support professional to join the Team Submarine In-service Program Office in support of U.S. Navy projects.

The role requires security clearance eligibility and a strong background in content management, policy guidance, and government workflows. You will help maintain TA policy materials, streamline portal processes, and produce reference materials for government approval while coordinating with government owners and teams.

Qualifications

• A bachelor’s degree with at least 10 years of relevant experience.
• An associate degree with at least 12 years of relevant experience.
• A high school diploma with at least 14 years of relevant experience.
• An advanced MS Office skillset to include Outlook, PowerPoint, Word, Teams, and Excel.
• Must be able to obtain DoW Secret security clearance.
• Ability to travel 10%.

Responsibilities

• Provide technical, administrative, and content-management support for the Technical Authority (TA) website and Technical Referral Portal.
• Support shall include maintaining site and portal content; organizing information architecture; developing user-facing guidance; monitoring content currency; administering approved user workflows; and preparing draft updates, announcements, frequently asked questions, and reference products for government approval.
• Assist in improving user access to approved TA policy, guidance, templates, referral procedures, and historical reference material while maintaining alignment with designated government owners and applicable command policies.
• Support the operational administration of technical referrals by maintaining referral intake records, performing completeness checks, routing submissions to designated government action offices, tracking workflow status, and preparing recurring portal-usage and referral-status summaries.
• Make recommended usability improvements, workflow refinements, and requirements for approved digital solutions; however, development and sustainment of enterprise Power Platform applications, organization-wide dashboards, and authoritative commitment metrics shall remain within the applicable digital-solutions and engineering-metrics task areas and gathering feedback for improvements and enhancements.

Skills

Security clearance

MS Office

Multi-tasking

Communication

Attention to detail

Time management

Travel 10%

Discretion

Team collaboration

Education

Bachelor's degree

Associate degree

High school diploma

Job description

Serco is seeking a Technical Authority and Technical Referral Portal Support professional to join the Team Submarine In-service Program Office in support of U.S. Navy projects.

The role requires security clearance eligibility and a strong background in content management, policy guidance, and government workflows. You will help maintain TA policy materials, streamline portal processes, and produce reference materials for government approval while coordinating with government owners and teams.