Technical Authority and Technical Referral Portal Support- Washington, DC

Serco; Alexandria (VA); On-site; USD 110,000 - 160,000; Full time

Job summary

Serco is seeking a Technical Authority and Technical Referral Portal Support professional to join the Team Submarine In-service Program Office in support of U.S. Navy projects.

The role requires security clearance eligibility and a strong background in content management, policy guidance, and government workflows. You will help maintain TA policy materials, streamline portal processes, and produce reference materials for government approval while coordinating with government owners and teams.

Qualifications

• A bachelor’s degree with at least 10 years of relevant experience.
• An associate degree with at least 12 years of relevant experience.
• A high school diploma with at least 14 years of relevant experience.
• An advanced MS Office skillset to include Outlook, PowerPoint, Word, Teams, and Excel.
• Must be able to obtain DoW Secret security clearance.
• Ability to travel 10%.

Responsibilities

• Provide technical, administrative, and content-management support for the Technical Authority (TA) website and Technical Referral Portal.
• Support shall include maintaining site and portal content; organizing information architecture; developing user-facing guidance; monitoring content currency; administering approved user workflows; and preparing draft updates, announcements, frequently asked questions, and reference products for government approval.
• Assist in improving user access to approved TA policy, guidance, templates, referral procedures, and historical reference material while maintaining alignment with designated government owners and applicable command policies.
• Support the operational administration of technical referrals by maintaining referral intake records, performing completeness checks, routing submissions to designated government action offices, tracking workflow status, and preparing recurring portal-usage and referral-status summaries.
• Make recommended usability improvements, workflow refinements, and requirements for approved digital solutions; however, development and sustainment of enterprise Power Platform applications, organization-wide dashboards, and authoritative commitment metrics shall remain within the applicable digital-solutions and engineering-metrics task areas and gathering feedback for improvements and enhancements.

Skills

Security clearance

MS Office

Multi-tasking

Communication

Attention to detail

Time management

Travel 10%

Discretion

Team collaboration

Education

Bachelor's degree

Associate degree

High school diploma

Job description

Position Description & Qualifications

If you seek a rewarding, high profile and challenging position supporting projects for the US Navy which requires technical rigor and will tap and build on your expertise, Serco has a wonderful opportunity for you! The Technical Authority and Technical Referral Portal Support role will be on a dynamic team, supporting Team Submarine In-service Program Office. Bring your expertise and collaborative skills to make an impact on our military defense and safety of our sailors.

Must be able to obtain a U.S. Department of War (DoW) Secret security clearance.

The Team Submarine’s Submarine Direct Reporting Program Manager (DRPM) Chief Engineering (CHENG) Program Office is responsible for: financial and budget management, engineering support, shipyard support, vendor support, logistical support, quality assurance (SUBSAFE), and post-delivery submarine and post-availability certifications and test programs. The Team Submarine concept unifies once diverse submarine-related activities into a single submarine-centric organization with the goal of eliminating traditional stovepipe structures and processes that created impediments and inefficiencies in the submarine research, development, acquisition, and maintenance communities. Team Submarine provides improved communication among the various offices that contribute to the overall success of the United States Submarine Force.

David Drury https://www.linkedin.com/in/david-drury leads this team as a Navy veteran. The team has been recognized by the Navy and the industry for their outstanding contributions to the contract and program.

In This Role, You Will

• Provide technical, administrative, and content-management support for the Technical Authority (TA) website and Technical Referral Portal.
• Support shall include maintaining site and portal content; organizing information architecture; developing user-facing guidance; monitoring content currency; administering approved user workflows; and preparing draft updates, announcements, frequently asked questions, and reference products for government approval.
• Assist in improving user access to approved TA policy, guidance, templates, referral procedures, and historical reference material while maintaining alignment with designated government owners and applicable command policies.
• Support the operational administration of technical referrals by maintaining referral intake records, performing completeness checks, routing submissions to designated government action offices, tracking workflow status, and preparing recurring portal-usage and referral-status summaries.
• Make recommended usability improvements, workflow refinements, and requirements for approved digital solutions; however, development and sustainment of enterprise Power Platform applications, organization-wide dashboards, and authoritative commitment metrics shall remain within the applicable digital-solutions and engineering-metrics task areas and gathering feedback for improvements and enhancements.

To be successful in this role, you will need to have:

• Must be able to obtain DoW Secret security clearance.
• A bachelor’s degree with at least 10 years of relevant experience.
• An associate degree with at least 12 years of relevant experience.
• A high school diploma with at least 14 years of relevant experience.
• An advanced MS Office skillset to include Outlook, PowerPoint, Word, Teams, and Excel.
• Ability to multi-task in a fast-paced environment accepting emergent tasking with little to no supervision and/or direction.
• Discretion in performing specified work requirements.
• Outstanding written and oral communication skills to communicate effectively and build strong working relationships with a vast team of diverse professionals.
• Attention to detail and the ability to meet tight deadlines, as well as work independently and with sufficient knowledge to present projects to senior management.
• Ability to travel 10%.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [e-mail].

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance - so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

Benefits – Comprehensible benefits for full-time employees

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans.