Secret-Cleared Network Specialist: Customer Outreach (Swing Shift)

BlueWater Federal Solutions, Inc.; Columbus (OH); On-site; USD 50,000 - 55,000; Full time

Job summary

BlueWater Federal Solutions, Inc. in Columbus, OH, is seeking a Network Specialist- Customer Outreach to manage initial customer interactions and service-order follow-through for DISA operations.

You will enter requests into the DISA Storefront and provide exceptional service before and after DSF entry. The role requires a Secret or interim Secret clearance, 2+ years of military or related technical experience in communications, and the ability to work a 2pm–10pm swing shift in a dynamic

Qualifications

• Active Secret clearance (or interim Secret) required.
• 2+ years military experience in communications or related field.
• 2+ years in accredited technical training program with at least 1 year in communications or related field.
• 2+ years of experience in communications or related technical field.

Responsibilities

• Initial customer interactions and follow through of service orders.
• Enter the service request details into DSF to initiate a telecommunications service request.
• Perform customer interaction with exceptional service before/after DSF entry.
• Engage with the customer to provide assistance if the service request is incomplete or unclear.

Skills

Clearance (Secret)

Military comms experience

Technical training experience

Communications field experience

Job description

BlueWater Federal Solutions, Inc. in Columbus, OH, is seeking a Network Specialist- Customer Outreach to manage initial customer interactions and service-order follow-through for DISA operations.

You will enter requests into the DISA Storefront and provide exceptional service before and after DSF entry. The role requires a Secret or interim Secret clearance, 2+ years of military or related technical experience in communications, and the ability to work a 2pm–10pm swing shift in a dynamic