Network Specialist: Customer Outreach (Secret Clearance)

BlueWater Federal Solutions; Columbus (OH); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Generous 401k matching

Employee stock purchase program

Life insurance options

Time off with pay

Job summary

BlueWater Federal is seeking a Network Specialist-Customer Outreach to support DISA operations in the Columbus, OH area. The Customer Service Specialist will handle initial customer interactions and oversee follow-through of service orders.

Responsibilities include entering service request details into the DISA Storefront (DSF) to initiate telecommunications requests, ensuring information is complete, and providing exceptional service before and after DSF entry.

Qualifications

• Active Secret clearance required.
• 2+ years of military experience in communications or a related technical field.
• 2+ years in an accredited technical training program with at least 1 year in communications or related field.
• Swing shift availability: 2pm-10pm.

Responsibilities

• Initial customer interactions and follow through of service orders.
• Enter service request details into DISA Storefront (DSF) to initiate a telecommunications service request.
• Perform customer interaction with exceptional service before/after DSF entry.
• Engage with the customer to provide assistance if the service request is incomplete or requirements are unclear.

Skills

Secret clearance

Military communications experience

Swing shift availability

Education

Accredited technical training program

Job description

BlueWater Federal is seeking a Network Specialist-Customer Outreach to support DISA operations in the Columbus, OH area. The Customer Service Specialist will handle initial customer interactions and oversee follow-through of service orders.

Responsibilities include entering service request details into the DISA Storefront (DSF) to initiate telecommunications requests, ensuring information is complete, and providing exceptional service before and after DSF entry.