Network Specialist - Customer Outreach

BlueWater Federal Solutions; Columbus (OH); On-site; USD 50,000 - 55,000; Full time

Job summary

BlueWater Federal Solutions, Inc. in Columbus, OH, is seeking a Network Specialist- Customer Outreach to manage initial customer interactions and service-order follow-through for DISA operations.

You will enter requests into the DISA Storefront and provide exceptional service before and after DSF entry. The role requires a Secret or interim Secret clearance, 2+ years of military or related technical experience in communications, and the ability to work a 2pm–10pm swing shift in a dynamic

Qualifications

• Active Secret clearance (or interim Secret) required.
• 2+ years military experience in communications or related field.
• 2+ years in accredited technical training program with at least 1 year in communications or related field.
• 2+ years of experience in communications or related technical field.

Responsibilities

• Initial customer interactions and follow through of service orders.
• Enter the service request details into DSF to initiate a telecommunications service request.
• Perform customer interaction with exceptional service before/after DSF entry.
• Engage with the customer to provide assistance if the service request is incomplete or unclear.

Skills

Clearance (Secret)

Military comms experience

Technical training experience

Communications field experience

Job description

Overview

BlueWater Federal is seeking a Network Specialist- Customer Outreach to support DISA operations in the Columbus, OH area. As the Network Specialist, you will be responsible for initial customer interactions and follow through of service orders.

Responsibilities

• Initial customer interactions and follow through of service orders.
• Enter the service request details into DISA Storefront (DSF) to initiate a telecommunications service request.
• Perform customer interaction with exceptional service before/after DISA Storefront (DSF) entry.
• Engage with the customer to provide assistance if the service request is incomplete or requirements are unclear.

Qualifications

• Must have an active Secret clearance or interim Secret.
• 2+ years of military experience in communications or a related technical field, 2+ years in an accredited technical training program with at least 1 year of experience in communications or a related field, or 2+ years of experience in communications or a related technical field.
• Must be able to work the swing shift (2pm-10pm)

BlueWater Federal is proud to be an Equal Opportunity Employer. All qualified candidates will be considered without regard to race, color, religion, national origin, age, disability, sexual orientation, gender identity, status as a protected veteran, or any other characteristic protected by law. BlueWater Federal is a VEVRAA federal contractor and we request priority referral of veterans.

We offer a competitive health and wellness benefits package, including medical, dental, and vision coverage. Our competitive compensation package includes generous 401k matching, employee stock purchase program, and life insurance options, and time off with pay. Salary range: 50-55K