Second-Shift Truck Parts Counter Specialist

Ascendance Trucks, Inc.; Marshfield (WI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical / Dental / Vision Insurance

Health Savings Account

Health Reimbursement Account

Company Paid Life, Accident, and Dis/

401(k) with company match

Paid Time Off

Paid Holidays

Paid Parental Leave

Job summary

Ascendance Truck Centers is seeking a second shift Parts Counter Person to sell parts over the counter, shop, or by phone. The role requires friendly, professional service and the ability to work with the full product line.

Responsibilities include assisting customers, providing price quotes, processing orders, coordinating freight, and maintaining accurate records. A strong emphasis on accuracy, teamwork, and timely communication with the shop and service team is essential.

Qualifications

• Two to four years related experience and/or training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence; speak before groups of customers or employees.

Responsibilities

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
• Informs customers of companion part requirements and specials and ensures exposure to the full product line.
• Answers phone calls, providing price quotes and other information.
• Determines all incoming freight charges and bills appropriate repair order or sales order.
• Reviews body shop estimates to ensure correct parts and pricing alignment with the estimate.
• Provides high level of service to internal and external customers.
• Pulls and fills orders from stock.
• Notifies parts manager of out-of-stock parts or shop materials needing immediate attention.
• Locates out-of-stock parts from outside sources and submits emergency orders if necessary.
• Notifies service advisor and customer when special ordered parts have been received.
• Notifies the body shop when all parts have arrived.
• Pulls orders for delivery to body shop, ensuring parts are tagged with customer names and job numbers.
• Follows up on back-ordered parts.
• Verifies will-call and back-order files weekly and returns to vendors or stocks items not picked up.
• Replenishes assigned inventory daily.
• Assists outside sales representatives with their orders.
• Ensures that all charge sales are signed by the customer and invoices are provided to customers.
• Maintains orderly records of repair orders, invoices, insurance estimates, and special-order parts.

Job description

Ascendance Truck Centers is seeking a second shift Parts Counter Person to sell parts over the counter, shop, or by phone. The role requires friendly, professional service and the ability to work with the full product line.

Responsibilities include assisting customers, providing price quotes, processing orders, coordinating freight, and maintaining accurate records. A strong emphasis on accuracy, teamwork, and timely communication with the shop and service team is essential.