Second Shift Supervisor

Dormont Manufacturing Co; United States; On-site; USD 39,600 - 48,400; Full time

Benefits offered by this job

Medical, dental, vision benefits

120 hours of PTO

Mileage reimbursement

Job summary

City Wide Facility Solutions is looking for a Second Shift Supervisor to manage evening operations across various sites in the United States. You will maintain high service quality, inspect work, and manage client concerns while fostering relationships with independent contractors.

The ideal candidate has at least 3 years of experience in operations or multi-site supervision and possesses strong communication and organizational skills. This role includes a competitive salary of up to $44,000 annually, plus a monthly vehicle allowance and a robust benefits package.

Qualifications

• 3+ years of experience in multi-site supervision or janitorial services management.
• Ability to lead and influence independent workers.
• Strong written and verbal communication skills.

Responsibilities

• Act as the key on-site contact during evening operations.
• Conduct inspections and respond to customer requests.
• Monitor account performance and ensure contractors meet expectations.

Skills

Multi-site supervision

Operations management

Attention to detail

Communication skills

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

You know how to spot the details others miss—and you thrive on making things run smoother.

Behind every spotless facility is someone who made sure it all ran smoothly — even when no one was watching. At City Wide Facility Solutions, that someone is our Second Shift Supervisor , also known internally as the Account Compliance Manager (ACM). If you’re organized, people-savvy, and thrive in fast-paced environments, this role is your opportunity to lead operations, support our crews, and ensure quality behind the scenes.

You’ll be the after hours eyes and ears in the field — visiting client sites, checking work, addressing concerns, and making sure independent contractors meet our gold standard. You’ll work closely with our Operations team to handle everything from new account starts to service escalations — and you’ll do it with confidence, urgency, and professionalism.

What You’ll Be Doing:

• Act as the key on-site contact during evening operations, building relationships with Independent Contractors (ICs) and ensuring service quality.
• Conduct inspections, respond to customer requests and complaints, and coordinate seamless start-ups for new clients.
• Monitor account performance and ensure ICs are meeting expectations — recommending adjustments or changes as needed.
• Communicate proactively with the Facility Solutions Manager on nightly activities, site issues, or escalations.
• Uphold City Wide policies and ensure all work complies with client procedures and safety standards.
• Adapt across environments — you might oversee services in an office one night and a warehouse the next.

Schedule:

4pm-1am

Monday-Friday

What We’re Looking For:

• 3+ years of experience in multi-site supervision, operations, or janitorial services management.
• Ability to lead and influence independent workers.
• Great attention to detail, follow-up, and organizational skills.
• Strong written and verbal communication — you can hold others accountable while keeping relationships strong.
• A high school diploma (or equivalent experience); knowledge of Microsoft Office and mobile tech tools.
• Reliable transportation, valid driver’s license, and a clean driving record — this is a field-based role.

Compensation:

• Up to $44,000 Yearly Salary
• $450 Monthly Vehicle Allowance

Why City Wide?

We’re not just in the building maintenance business — we’re in the relationship business. Our team is dependable, positive, and committed to making things better every day. As a three-time nominee of the Best Places to Work award in Cincinnati and Dayton, and a recipient of the BBB Torch Award for Ethics, we invest in people who care deeply about their work.

What You’ll Gain

• Competitive compensation
• Benefit-rich package: medical, dental, vision, 120 hours of PTO, six paid holidays along with two paid floating holidays, Simple IRA with match, plus mileage reimbursement
• Daily visibility and collaboration with senior leadership — your voice matters.
• Real room to advance.

City Wide is an Equal Opportunity Employer.