Second Shift Parts Counter

Interstate Companies, Inc.; Inver Grove Heights (MN); On-site; USD 39,000 - 44,000; Full time

Job summary

I-State Truck Center in Inver Grove Heights, MN is seeking a Parts Counter Person to assist customers, technicians, and fleet accounts in identifying and purchasing truck and trailer parts. The role emphasizes strong communication, accurate inventory management, and service-minded teamwork in a fast-paced environment.

Evening shift hours are Mon-Fri 1:30pm–10:00pm, with pay between $28.50 and $32.00 per hour.

Qualifications

• Experience in parts, automotive, truck, heavy equipment, or customer service.
• Strong communication and customer service skills.
• Basic computer skills and ability to learn dealership parts systems.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Ability to lift up to 50 pounds and stand for extended periods.

Responsibilities

• Assist walk-in, phone, and online customers with parts identification, pricing, availability, and ordering.
• Provide exceptional customer service to external customers, service technicians, and internal departments.
• Process parts sales transactions accurately using dealership systems and point-of-sale processes.
• Receive, stock, and organize incoming parts inventory.
• Pull and stage parts orders for customers and service work orders.
• Maintain accurate inventory records and assist with cycle counts and inventory audits.
• Research parts applications using manufacturer catalogs, electronic lookup tools, and vendor resources.
• Coordinate special-order parts and communicate order status updates to customers.
• Process customer returns, warranty parts, and core returns according to company procedures.
• Maintain a clean, organized, and professional parts counter and showroom area.
• Work closely with the Service Department to ensure technicians have the parts needed to complete repairs efficiently.
• Assist in merchandising, stocking, and displaying parts and accessories.
• Follow all company safety policies and operational procedures.
• Support Parts Department operations and contribute to overall customer satisfaction.

Skills

Parts knowledge

Customer service

Communication

Computer skills

Multitasking

Attention to detail

Lifting 50 lbs

Education

High school diploma

Job description

Second Shift Parts Counter Person

Pay Range: $28.50 - $32.00/hour

Shift Hours: M-F 1:30pm-10:00pm

Overview

I-State Truck Center is seeking a customer-focused and motivated Parts Counter Person to join our team in Inver Grove Heights, Minnesota. In this role, you will assist customers, technicians, and fleet accounts in identifying and purchasing the right truck and trailer parts. The ideal candidate enjoys working directly with customers, has strong communication skills, and thrives in a fast-paced environment where accuracy and service are key.

What You'll Do

• Assist walk-in, phone, and online customers with parts identification, pricing, availability, and ordering.
• Provide exceptional customer service to external customers, service technicians, and internal departments.
• Process parts sales transactions accurately using dealership systems and point-of-sale processes.
• Receive, stock, and organize incoming parts inventory.
• Pull and stage parts orders for customers and service work orders.
• Maintain accurate inventory records and assist with cycle counts and inventory audits.
• Research parts applications using manufacturer catalogs, electronic lookup tools, and vendor resources.
• Coordinate special-order parts and communicate order status updates to customers.
• Process customer returns, warranty parts, and core returns according to company procedures.
• Maintain a clean, organized, and professional parts counter and showroom area.
• Work closely with the Service Department to ensure technicians have the parts needed to complete repairs efficiently.
• Assist in merchandising, stocking, and displaying parts and accessories.
• Follow all company safety policies and operational procedures.
• Support Parts Department operations and contribute to overall customer satisfaction.

What We're Looking For

• Previous parts, automotive, truck, heavy equipment, or customer service experience preferred.
• Strong communication and customer service skills.
• Basic computer skills and ability to learn dealership parts systems.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Ability to lift up to 50 pounds and stand for extended periods as needed.

Qualifications

• High school diploma or equivalent required.
• Previous administrative, coordinator, customer service, accounting, or parts department experience preferred.
• Strong attention to detail and ability to maintain accurate records.
• Excellent organizational and time management skills.