Second Shift Parking Operations Lead

The University of North Carolina; Greensboro, Northern (NC, KY); Hybrid; USD 40,000 - 43,000; Full time

Job summary

UNC Greensboro is seeking a Customer Service/Payments Associate for the Walker Parking Deck. You will collect fees, process payments, and provide courteous service while updating patrons on policies.

The role requires strong cash handling and familiarity with parking operations on a busy campus. You'll supervise student workers, coordinate with the Deck Operations Manager, and provide on-call weekend coverage to ensure deck operations run smoothly.

Qualifications

• High School Diploma or equivalent and one year of related office experience.
• Experience with cash handling and customer service preferred.

Responsibilities

• Collect fees for pay-by-hour parking patrons and accept payments for parking fines accurately and courteously.
• Provide information based on policy guidelines to patrons via phone, email, or in person and explain parking rules/regulations.
• Assist staff, faculty and students with online forms and present options when clarification is needed.
• Provide on-call coverage on a rotating monthly basis for weekend deck operations.
• Support the Deck Operations Manager and supervise student workers; manage closing procedures.

Skills

Cash handling

Customer service

Payment processing

Parking operations

Multi-tasking

Education

High School Diploma

Tools

Parking management system

CCTV surveillance

Job description

Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first‑generation and lower‑income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community‑engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

Primary Purpose of the Organizational Unit

The primary purpose of Parking Operations and Campus Access Management ( POCAM ) is to effectively manage scarce parking and transportation resources for the University community and its visitors. The unit is responsible for planning, development, maintenance, and administration of all parking services, facilities, operations, enforcement, transportation services, policy development and alternative transportation services. The unit conducts planning and design of transportation services and facilities and infrastructure and is a liaison with other University departments, schools, and colleges and represents the University’s transportation policies and interests with local and state agencies.

Position Summary

The position requires an individual who is energetic and customer service-oriented, with the ability to multi-task and process payments at the cashier window of the Walker Parking Deck. The position will monitor CCTV security system and act as dispatch for parking enforcement personnel. This position will also provide intercom/phone-based customer service and operate multiple parking management systems. This position oversees student employees to ensure necessary work is completed and reporting any issues with student employees. Will provide on call coverage on a rotating monthly basis to ensure coverage for deck operations and handle any issues that may arise during the weekend shifts.

Minimum Qualifications

• HIGH SCHOOL DIPLOMA OR EQUIVALENCY AND ONE YEAR OF RELATED OFFICE EXPERIENCE ; OR EQUIVALENT COMBINATION OF TRAINING AND EXPERIENCE .

Additional Required Certifications, Licensures, and Certificates

Preferred Qualifications

• 2+ years cash handling experience.
• 2+ years of customer service experience.

Special Instructions to Applicants

Recruitment Range $40,000 - $42,578

Org #-Department

Org #-Department Parking Services - 57701

Job Open Date

Job Open Date 08/21/2026

For Best Consideration Date

For Best Consideration Date 08/26/2026

Job Close Date

Open Until Filled No

FTE

FTE 1.000

Type of Appointment

Type of Appointment Permanent

If time-limited, please specify end date for appointment.

Number of Months per Year

Number of Months per Year 12

FLSA

FLSA Non-Exempt

Key Responsibilities

________________________________________________________________________________________________________________________

Percentage Of Time

35%

Key Responsibility

• Collect fees for pay by hour parking patrons and accept payments for parking fines in a kind, courteous, and accurate manner.
• Must respond calmly to people under stress or expressing displeasure.
• Provide accurate information either by phone, email, or in person and explanations based on policy guidelines for parking patrons. Requires vast knowledge of parking rules/regulations and information on the various other areas within parking, including, but not limited to, permit sales, Motor Pool rentals, and fuel depot. Also, requires a knowledge of buses to get around campus and buses to travel away from campus ( PART , HEAT , and GTA ).
• Assist staff, faculty and students with online form completion and present various options when no one answer is clear.
• Exercising judgment to make appropriate exceptions to guidelines or policy such as when to charge the customer in various situations.
• Make precise decisions during peak traffic flow to better accommodate customer satisfaction.

Percentage Of Time

25%

Key Responsibility

• Shift Lead for student workers.
• Assists with the training of new employees and student staff. This includes giving step-by-step explanations of how to perform various tasks and teaching employees to use the deck operations equipment, including radios, phones, cameras, and cash register.
• Work directly with Deck Operations Manager to determine what needs to be completed by student employee. Report any issues with student employee to the Deck Operations Manager.
• Provide on-call coverage, on a rotating monthly basis, to ensure coverage for weekend deck operations and handle any issues that may arise during the weekend shifts.
• Responsible for securing office for nightly closing at end of shift.

Percentage Of Time

20

Key Responsibility

Processing forms, reports, and documents

• Helps file parking forms alphabetically and/or by date or permit number.
• Retrieves filed documents on request.
• Processes paperwork for temporary SpartanCards.
• Gets signatures on rental car documents and processes forms.
• Enters attachments on customer accounts in reference to lost ticket, pass-back and illegal use of permit information.

Percentage Of Time

10%

Key Responsibility

Use of technology and software

• Checks data in parking management system for accuracy and enters customer information.
• Issues temporary replacement cards for ID center after hours.
• Enters attachments on customer accounts using parking management system in reference to lost tickets, pass-back issues, and illegal use of permit information.
• Retrieve/reference data from Aims for officers and or other staff members.
• Monitor CCTV system for security purposes and viewing playbacks as needed.
• Operate a Two-Way Radio to assist parking officers, which requires knowledge of the 10-code system.
• Compute and process parking fees for pay by hour customers using cash register.
• Download officer handhelds into parking management system nightly.
• Use Banner system, DMV , and parking management system to link parking tickets to students/visitors.
• Prints parking citation notices for no classifications.
• Uses parking management system to check access cards, fix access cards, raise gates, program gates/decks, and do anything else that is needed in relation to the 4 parking decks.

Percentage Of Time

10%

Key Responsibility

• Calculating and processing transactions from pay by hour customers in 3 parking decks accurately.
• Counting money and reconciling transactions at the end of each shift.
• Balancing the shift’s transactions to the daily report.

ADA Checklist

R for Rare (0-30%), O for Occasional (30-60%), F for Frequent (60-90%), C for Constant (90-100%).

Physical Effort

Hand Movement-Repetitive Motions - C, Writing - O, Hearing - C, Talking - F, Standing - R, Sitting - C, Walking - R, Lifting-0-30 lbs. - R, Reaching - F

Work Environment

Inside - C, Outside - R, Ventilation ConditionsFumes - F, Overtime - R

Required Documents

• Resume/CV
• Cover Letter
• List of References

Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Describe your experience multi-tasking in a fast-paced work setting.

  (Open Ended Question)

• * Describe your experience in providing customer service (in person, telephone, virtual) to a varied customer base.

  (Open Ended Question)

• * Please indicate how you learned of the vacant position for which you are applying:
  • UNCGjobsearch Website
  • Greensboro News & Record
  • Carolina Peacemaker
  • Other Newspaper
  • The Chronicle of Higher Education
  • Inside Higher Ed
  • Other Professional Journal
  • NCWorks.gov
  • UNC System Job Board
  • Other Online Job Board
  • Personal Networking
  • Other
• * If you selected "Other", please provide the name of the resource here.

  (Open Ended Question)