Second Shift Operations Coordinator - Maggie Daley Park

ASM Global; Chicago (IL); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

401(k) Plan

Life Insurance

Disability insurance

Job summary

Legends Global's Maggie Daley Park in Chicago is seeking a Second Shift Operations Coordinator to oversee all second-shift operations, serve as MOD during evenings and weekends, and ensure safe, efficient daily park operations. You will directly manage the Rock-Climbing Wall and Ice-Skating Ribbon and supervise part-time staff.

You will coordinate with park stakeholders, conduct safety checks, train new hires, handle guest issues, and support seasonal transitions, staffing, and vendor

Qualifications

• 2-4 years of experience in operations, recreation, facility management, or similar field.
• Supervisory experience with part-time or seasonal staff.
• CPR/First Aid certification required or ability to obtain certification upon hire.
• Strong organizational, communication, and time-management skills.
• Ability to work weekends, holidays, and evenings.
• Ability to work flexible shifts.
• Familiarity with climbing wall safety and ice rink operations is a plus.
• Preferred to have Zamboni experience.

Responsibilities

• Assist Maggie Daley Park Manager with interviews, hiring and scheduling of seasonal staff.
• Work with park stakeholders to ensure smooth operations and strong communication.
• Train new hires on SOPs, safety protocols, and customer service expectations.
• Foster a positive, inclusive, collaborative work environment.
• Ensure staff adhere to uniform, attendance, and conduct standards.
• Conduct daily safety checks of climbing wall, harnesses, belay systems, ice rink surface, and playground areas.
• Ensure compliance with safety standards and incident response protocols.
• Monitor and document incident reports, equipment concerns, and preventative safety measures.
• Address hazards or equipment failures with park leadership.
• Support execution of emergency response procedures as needed.
• Ensure cleaning, security and operational standards are daily.
• Oversee staffing levels to optimize coverage, budget alignment, and guest experience.
• Serve as on-site leadership representative during operating hours.
• Resolve guest complaints or conflicts promptly and professionally.

Skills

CPR/First Aid

Organizational skills

Communication

Time management

Weekend/evening availability

Tools

Zamboni experience

Job description

Job Title: Second Shift Operations Coordinator

Location: Maggie Daley Park, Chicago, IL

Reports To: Maggie Daley Park Manager

Position Summary:

The Operations Coordinator is responsible for overseeing all second-shift operations at Maggie Daley Park, ensuring the safe, efficient, and seamless execution of daily facility operations while serving as the Manager on Duty (MOD) during evening/weekend hours. In this role, the Operations Coordinator provides operational oversight across the park while directly managing two key attractions: the Rock-Climbing Wall and the Ice-Skating Ribbon. This position oversees part-time staff, including climbing instructors and seasonal Ribbon staff. The role ensures exceptional guest service, compliance with Legends Global's safety and operational standards, and the efficient coordination of staff and daily operations.

Key Responsibilities

• Assist Maggie Daley Park Manager with interviews, hiring and scheduling of seasonal staff
• Working alongside park stakeholders such as Mini Golf, Concessions and CPkD programming to ensure smooth operations and strong communication
• Train new hires on standard operating procedures, safety protocols, and customer service expectations
• Foster a positive, inclusive, and collaborative work environment
• Ensure staff adhere to uniform, attendance, and conduct standards
• Conduct daily safety checks of the climbing wall, harnesses, belay systems, ice rink surface, and playground areas
• Ensure compliance with safety standards for climbing, skating, playground and overall park operations, including incident response protocols
• Monitor and document incident reports, equipment concerns, and preventative safety measures
• Work with Maggie Daley Park Manager and Operations Manager to quickly address hazards or equipment failures
• Support the execution of emergency response procedures in coordination with park leadership as needed
• Ensure cleaning, security and operational standards are implemented daily
• Assist the Maggie Daley Park Manager in overseeing staffing levels to optimize coverage, budget alignment, and guest experience
• Serve as the on-site leadership representative during operating hours for guests, parents, and vendors
• Resolve guest complaints or conflicts promptly and professionally
• Conduct routine walkthroughs to ensure signage, rentals, and equipment are accessible, clean, and in good condition
• Oversee ticketing, rental, and check-in processes to ensure smooth operation and minimize wait times
• Plan and execute seasonal transitions (e.g., from skating to climbing season)
• Monitor weather and environmental conditions to support safe and effective operational decisions
• Assist in developing and delivering zamboni operator trainings
• Upkeep adequate inventory levels of safety equipment, rental skates, climbing shoes, chalk, ice melt, first aid supplies, and other operational materials
• Participate in facility maintenance and improvement meetings with vendors and contractors while supporting project coordination efforts
• Complete other job responsibilities and duties as assigned

Qualifications

• 2-4 years of experience in operations, recreation, facility management, or similar field
• Supervisory experience with part-time or seasonal staff
• CPR/First Aid certification required or ability to obtain certification upon hire
• Strong organizational, communication, and time-management skills
• Ability to work weekends, holidays, and evenings
• Ability to work flexible shifts
• Familiarity with climbing wall safety and ice rink operations is a plus
• Preferred to have Zamboni experience

Work Environment

• On-site at Maggie Daley Park
• Combination of indoor and outdoor work in varying weather conditions
• Requires walking, standing for extended periods, and occasional lifting

Benefits

• Generous Paid Time Off, Sick Time, and Personal Time
• Health, Dental, Vision Insurance
• 401(k) Investment Plan, with a discretionary employer match up to 3%
• Employer-paid and supplemental life insurance
• Short - and long - term disability insurance available

Salary: $55,000 - $60,000

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor