Second Shift DC Operations Lead

Mattress Firm, Inc.; Riverview (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Career growth

401(k) matching

Mental health resources

Medical/Dental/Vision plans

Get paid on-demand

Base pay or uncapped commission

Employee discounts

Job summary

Mattress Firm is seeking an Assistant Operations Manager to lead daily distribution center operations and ensure on-time product flow from receipt to delivery. You will supervise DC team members, drive safety, and optimize processes to meet financial goals.

In this role you will partner with leadership to implement standard operating procedures, manage payroll accuracy, and coach staff through performance improvements, while maintaining a service mindset for internal and external customers.

Responsibilities

• Oversee day-to-day distribution center operations.
• Contribute to meeting overall financial objectives of the DC compared to budget.
• Create and foster an environment of trust, open two-way communication, and cohesive team effort.
• Ensure alignment with strategic vision and communicate organizational mission and values to the team.
• Communicate with team members through regular and frequent meetings.
• Hold one-on-one meetings with direct reports at least twice a month.
• Ensure adherence to operational processes, policies, and procedures.
• Ensure the DC meets company standards on appearance, cleanliness, and functionality.
• Identify opportunities and drive continuous improvement initiatives in the DC.
• Facilitate resolution of customer service issues.
• Verify driver payroll for accuracy.
• Conduct required physical cycle counts, review discrepancies, and make appropriate corrections.
• Ensure use of proper safety equipment and maintain a safe working environment by ensuring adherence to all safety policies and procedures.
• Complete all required training modules and certifications prior to the due date.
• Ensure all safety policies and procedures are followed to ensure a safe work environment for all.
• Communicate professionally with all internal and external contacts.
• Follow all Company policies and execute Company standards on appearance and functionality as well as appropriate brand representation.
• Communicate any concerns or issues to leadership to ensure proper efficiency of department and company operations.
• Execute team member performance improvement plans, progressive discipline, and terminations when appropriate per Company policy.

Job description

Mattress Firm is seeking an Assistant Operations Manager to lead daily distribution center operations and ensure on-time product flow from receipt to delivery. You will supervise DC team members, drive safety, and optimize processes to meet financial goals.

In this role you will partner with leadership to implement standard operating procedures, manage payroll accuracy, and coach staff through performance improvements, while maintaining a service mindset for internal and external customers.