Second Shift Compliance Manager

City-Wide-Facility-Solutions; Ontario (CA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive hourly compensation

Bonus opportunity

401(k) with match

Medical, Dental, Vision Insurance

Life Insurance

PTO and sick time

Mileage reimbursement

Cell phone reimbursement

Job summary

City Wide Facility Solutions seeks a Second Shift Manager to oversee evening operations across a portfolio of commercial facilities. This role emphasizes independent problem solving, relationship building with Independent Contractors and clients, and delivering exceptional service every night.

The ideal candidate has 3+ years in management or supervision, bilingual English/Spanish, strong communication, and a track record of organizing teams, prioritizing safety, and driving customer

Qualifications

• 3+ years of management or supervisory experience.
• Experience coaching, motivating, and managing teams across multiple locations.
• Strong organizational skills with attention to detail.
• Excellent verbal and written communication skills.
• Ability to make sound decisions independently while managing priorities.
• Bilingual English/Spanish required.
• Reliable transportation with valid driver's license.

Responsibilities

• Develop and maintain strong working relationships with Independent Contractors and clients.
• Conduct quality inspections to ensure client specifications are met.
• Partner with Managers and other Second Shift Managers to communicate concerns and priorities.
• Follow operational procedures and policies (New Start, Customer Complaint, STAR).
• Manage client requests and service concerns, including new starts and priority accounts.
• Provide contractor performance feedback and recommendations for improvements.
• Ensure compliance with safety, cleaning specifications, and equipment usage.
• Use CRM to document inspections, photos, issues, and records.
• Represent City Wide professionally and build long-term relationships with clients and contractors.
• Perform additional duties to support operational excellence.

Skills

Management experience

Supervisory experience

Coaching teams

Excellent communication

Decision making

Customer service

Bilingual English/Spanish

Organizational skills

Independent problem solving

Job description

Join a Company That Values Responsibility

City Wide Facility Solutions is seeking a Second Shift Manager to join our operations team and help oversee evening operations across a portfolio of commercial facilities.
This is a field operations role for someone who enjoys working independently, solving problems, building relationships, and ensuring clients receive exceptional service. As a member of our second shift management team, you'll work closely with Facility Solutions Managers, fellow Second Shift Managers, Independent Contractors, and clients to ensure our high standards are consistently met.
No two evenings are exactly alike. One night you may be helping launch a new client, the next coaching an Independent Contractor, conducting quality inspections, or resolving a service issue before it becomes a larger problem. If you enjoy making decisions, taking ownership, and having a direct impact on customer satisfaction, we'd love to meet you.
This position is ideal for someone who enjoys the flexibility and independence that comes with working second shift while making a meaningful impact on our clients and operations every evening.

Essential Responsibilities

• Develop and maintain strong working relationships with Independent Contractors by communicating expectations, providing coaching, and resolving issues.
• Conduct quality inspections to ensure services are performed according to client specifications and City Wide standards.
• Partner daily with Facility Solutions Managers and fellow Second Shift Managers to communicate client concerns, contractor performance, and operational priorities.
• Execute City Wide's New Start Policy, Customer Complaint Policy, STAR Policy, and other operational procedures.
• Manage client requests, service concerns, new client starts, and priority accounts requiring additional attention.
• Make recommendations regarding contractor assignments, performance improvement, and contractor replacement when necessary.
• Ensure compliance with client policies, cleaning specifications, safety requirements, and approved equipment and chemicals.
• Utilize City Wide's CRM to complete inspections, upload photos, document service issues, and maintain accurate records.
• Represent City Wide professionally while building long-term relationships with clients and Independent Contractors.
• Perform additional duties as assigned to support operational excellence.

What we're looking for, this position is ideal for someone who enjoys working second shift and has been successful in an evening or overnight work environment.
Second shift is more than a schedule - it's a lifestyle. We're looking for someone who already understands and enjoys working evenings rather than someone trying second shift for the first time.

• Previous second-shift or overnight management experience required.
• Three or more years of management or supervisory experience.
• Experience coaching, motivating, and managing teams across multiple locations.
• Strong organizational skills with exceptional attention to detail.
• Excellent verbal and written communication skills.
• The ability to make sound decisions independently while managing multiple priorities.
• A positive, solution-oriented attitude with outstanding customer service skills.
• Reliable transportation with a valid driver's license.
• Bilingual English/Spanish required.
• Commercial janitorial or facility services experience is a plus, but not required.

Schedule

• Monday through Friday
• Second Shift
• Typical start time: 6:30 PM
• Typical end time: 3:00 AM
• Daily routes assigned throughout the Inland Empire.

Benefits

• Competitive hourly compensation
• Performance-based bonus opportunity
• 401(k) with potential company match and profit sharing
• Company contribution toward Medical, Dental, and Vision Insurance ($330/month)
• Company-paid Life Insurance
• 12 Days Paid Time Off (PTO) and 5 Days sick all earned time
• Monthly mileage reimbursement program
• Monthly cell phone reimbursement

Why City Wide?

At City Wide Facility Solutions, we're more than a commercial cleaning company - we're a facility management company that helps businesses simplify the management of their facilities through a network of trusted service providers.
As a Second Shift Manager, you'll play an important role in protecting client relationships, supporting our Independent Contractors, and ensuring every client receives the exceptional service they expect. If you're looking for a position that offers independence, responsibility, and the opportunity to make a meaningful impact every day, we'd love to hear from you.