Second Chance Initiative Program Coordinator

International Executive Service Corps; North Carolina; Hybrid; USD 42,000 - 56,000; Full time

Job summary

Campbell University is seeking a Second Chance Initiative Program Coordinator to manage daily operations and student services for prison education and reentry programs. You will coordinate student onboarding, admissions processes, and program records while ensuring FERPA compliance and collaboration with correctional facilities and university departments.

The role supports student persistence and degree completion by facilitating access to resources and services for students, both while

Qualifications

• Bachelor's degree preferred or at least two years of professional experience in higher education, student services, program coordination, nonprofit administration, corrections, workforce development, or related field.
• Familiarity with student information systems, learning management systems, and Microsoft Office applications.
• Experience working with underserved, adult, nontraditional, or justice-impacted populations.

Responsibilities

• Assist with student onboarding, orientation, and academic progression tracking.
• Monitor student participation and assist with outreach efforts related to retention and persistence.
• Assist students in navigating university systems and processes.
• Coordinate day-to-day administrative operations of the Second Chance Initiative.
• Maintain student files, program documentation, and operational records.
• Assist with course scheduling logistics as needed in conjunction with the Site Coordinators.
• Coordinate textbook orders, educational materials, and program supplies.
• Support travel arrangements, reimbursements, purchasing processes, and budget-related documentation.
• Assist with data collection, reporting, and program assessment activities.
• Prepare correspondence, reports, meeting materials, and other program communications.
• Support faculty communication related to scheduling, classroom logistics, and instructional needs.
• Coordinate meetings, workshops, student events, graduation activities, and special initiatives.
• Support continuous improvement efforts through data tracking and program evaluation activities.
• Maintain confidential student information in accordance with FERPA guidelines.
• Uphold and abide by Campbell University policies and procedures, including but not limited to Title IX, Information Security, FERPA guidelines, and other state and federal mandates.
• Support the mission of Campbell University and the Second Chance Initiative.

Skills

Prioritization

Communication

Attention to detail

Organization

Independent work

Confidentiality

Professionalism

Christian mission

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Second Chance Initiative Program Coordinator LOCATION Adult and Online Education Job Code 3705 # of Openings 1

Position: Second Chance Initiative Program Coordinator

Department: Adult & Online Education

Status: Full Time

Position Summary:

The Second Chance Initiative (SCI) Program Coordinator supports the daily operations, student services, and administrative functions of Campbell University's prison education and reentry programs. This position plays a critical role in coordinating student support services, facilitating communication among students, faculty, correctional facility staff, and university departments, and ensuring the effective delivery of educational programming across multiple correctional and reentry sites.

The Program Coordinator assists with student onboarding, admissions processes, program records, compliance documentation, event coordination, faculty support, and operational logistics. This position contributes directly to student persistence, retention, and successful degree completion by helping ensure students have access to the resources and support necessary to navigate higher education while incarcerated and upon release.

The Program Coordinator reports to the Assistant Dean of Adult & Online Education – Second Chance Initiative and works collaboratively with university departments, correctional facility personnel, faculty, community partners, and students.

Essential Duties and Responsibilities:

• Assist with student onboarding, orientation, and academic progression tracking.
• Monitor student participation and assist with outreach efforts related to retention and persistence.
• Assist students in navigating university systems and processes.
• Coordinate day-to-day administrative operations of the Second Chance Initiative.
• Maintain student files, program documentation, and operational records.
• Assist with course scheduling logistics as needed in conjunction with the Site Coordinators.
• Coordinate textbook orders, educational materials, and program supplies.
• Support travel arrangements, reimbursements, purchasing processes, and budget-related documentation.
• Assist with data collection, reporting, and program assessment activities.
• Prepare correspondence, reports, meeting materials, and other program communications.
• Support faculty communication related to scheduling, classroom logistics, and instructional needs.
• Coordinate meetings, workshops, student events, graduation activities, and special initiatives.
• Support continuous improvement efforts through data tracking and program evaluation activities.
• Maintain confidential student information in accordance with FERPA guidelines.
• Uphold and abide by Campbell University policies and procedures, including but not limited to Title IX, Information Security, FERPA guidelines, and other state and federal mandates.
• Support the mission of Campbell University and the Second Chance Initiative.

Education/Experience:

• Bachelor's degree preferred or at least two years of professional experience in higher education, student services, program coordination, nonprofit administration, corrections, workforce development, or related field.
• Familiarity with student information systems, learning management systems, and Microsoft Office applications.
• Experience working with underserved, adult, nontraditional, or justice-impacted populations.

Knowledge, Skills, and Abilities:

• Ability to prioritize multiple responsibilities and meet deadlines.
• Excellent written, verbal, and interpersonal communication skills.
• Strong attention to detail and accuracy.
• Strong organizational skills.
• Ability to work independently while maintaining collaborative relationships.
• Ability to handle confidential and sensitive information appropriately.
• Ability to establish positive working relationships with students, faculty, correctional staff, university personnel, and community partners.
• Commitment to student success, educational access, and equitable outcomes.
• Proficiency in Microsoft Office Suite and related technology systems.
• Ability to learn institutional, correctional, and regulatory procedures.
• Demonstrated professionalism, integrity, and sound judgment.
• Ability to work within the Christian mission of Campbell University.

Campbell University maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. Accordingly, the University is committed to administering all educational and employment activities without discrimination as to race, color, sex, sexual orientation, gender identity or expression, age, ethnicity or national origin, religion, disability, genetic information, protected veteran and military status and any other characteristic protected by law, except where appropriate and authorized by law. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.

Employees and applicants of Campbell University will not be subjected to any form of harassment or discrimination for exercising rights protected by, or because of their participation in, an investigation or compliance review related to Title VII of the Civil Rights Act of 1964, the Age Discrimination in Employment Act, the Americans with Disabilities Act, Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974, the Veterans Employment Opportunities Act of 1998, or any other federal or state nondiscrimination law, rule, or regulation.

Campbell University also maintains affirmative action programs to implement our equal employment opportunity policy. Employees or applicants who wish to review appropriate portions of these affirmative action programs may schedule an appointment to do so by contacting Human Resources at the Buies Creek campus, during normal business hours.