Seasonal Winter Wonderland Associate

Lakehouse-Hotel-and-Resort-; San Marcos (CA); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Medical and Dental Insurance

Vision and Life Insurance

Company matching 401(k)

Employee Referral Compensation

Free green fees & range balls

Employee discounts on food, drink, etc

Belmont Park discounts

Job summary

Lakehouse Resort is hiring a Seasonal Winter Wonderland Associate to support our festive event, hosted at the Lakehouse Resort near Lake San Marcos. Join a friendly team to greet guests, provide hospitality, sell tickets, and assist at the kid zone and gate in an outdoor winter setting.

We seek organized individuals who multi-task, handle busy conditions, and communicate well with diverse guests. This part-time, non-exempt role requires availability nights, weekends, and holidays, with

Qualifications

• Must be organized and able to multi-task.
• Basic math and computer skills.
• Able to communicate with individuals from different backgrounds with strong interpersonal skills.
• Learn the menu thoroughly and answer food/beverage questions from guests.
• Able to stand for extended periods and work outdoors in a fast-paced team setting.

Responsibilities

• Greet guests warmly and see them off with a courteous farewell.
• Provide hospitality to ensure guests enjoy their experience.
• Follow all steps of service as defined by SOPs.
• Address and resolve guest complaints and notify management as needed.
• Sell tickets, assist at the kid zone, and operate the front gate entrance.

Skills

Multi-tasking

Basic math

Interpersonal skills

Menu knowledge

Customer service

Job description

• Base Pay $18.50 / Hour
• Job Category Winter Wonderland, Events, Seasonal
• Employee Type Non-Exempt Part Time

Contact information

• Email [e-mail]

Description

Seasonal Winter Wonderland Associate

Join the festive fun as a Seasonal Associate at our Winter Wonderland Event, hosted by the Lakehouse Resort, one of North County’s top-rated holiday celebrations. We are looking for friendly, enthusiastic individuals to deliver exceptional hospitality and ensure our guests have an unforgettable experience.

The duties of a Seasonal Winter Wonderland Associate include, but are not limited to, the following:

• Greet guests with a warm welcome and a fond farewell; engage them in a friendly, courteous, and professional manner.
• Provide exceptional guest hospitality and service to ensure guests enjoy their experience.
• Follow all steps of service as defined by company SOPs.
• Address and resolve any guest complaints; notify management ASAP about any unresolved guest complaints that they need to handle.
• Always maintain a composed and professional attitude.
• Become familiar with all returning guests, know their preferences and special requests.
• Willingly perform other reasonable tasks and duties as assigned by Management.
• Sell tickets, assist at the kid zone and work at the front gate entrance.

Requirements

• Must be organized and able to multi-task.
• Basic math and computer skills.
• Due to the event being held outside, the job will require working in an outdoor setting.
• Possess an energetic, positive attitude and the ability to work well under pressure in a fast-paced, team environment.
• Able to communicate with individuals from different backgrounds, using strong interpersonal skills.
• Ability to learn the menu thoroughly and answer food and beverage related questions from guests.
• Able to work in a standing position for extended periods of time.
• Can perform high quality work while unsupervised.
• Follow health, safety, and sanitation guidelines for all products.
• Maintain regular and punctual attendance.
• Be available to work nights, weekends, and holidays as dictated by business demands.

Summary

JOIN THE ADVENTURE

Reminiscent of a summer lake house, The Lakehouse Resort is a refreshing deviation from the commonplace and promises a tranquil escape from life’s daily stresses. We offer the optimal ambiance for a perfect event. Guests enjoy affordable luxury on the shores of sunny Lake San Marcos, matched with an unparalleled guest service experience.

The Lakehouse Resort offers 143 spacious rooms inclusive of breathtaking views, spa-like showers, Serenity memory foam beds, 100+ channels of high-definition television with premium movie channels, complimentary wireless internet, a magnificent lobby area with a fireplace, a library, board games: 2 spacious pool decks and hot tubs, hammocks, fire pits, and many more legendary amenities.

Guests of the resort are encouraged to enjoy our country club, The Links at Lakehouse, which offers 18 holes of championship golf, a driving range, and 18 holes of executive golf. Brickmans restaurant offers fine dining for breakfast, Sunday brunch, lunch, and dinner. In-room dining guests can order off the full menu from the comfort of their hotel room.

As an employee, you are eligible to receive a wide range of benefits & perks, including:

• **Medical and Dental Insurance**
• **Company provided Vision and Life Insurance**
• **Company matching 401(k) program**
• **Employee Referral Compensation**
• **FREE green fees & range balls**
• **Employee discounts on food, drink, merchandise, hotel stays, & Marina activities**
• **Discounts at Belmont Park - 4 FREE Rides and Attraction Passes per month**

Lakehouse Resort prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.