Seasonal Virtual Tax Site Lead

Working Families, Inc.; Philadelphia (Philadelphia County); Remote; USD 28,000 - 39,000; Part time

Job summary

Campaign for Working Families, Inc. (CWF) seeks a Seasonal Virtual Tax Site Coordinator to oversee the digital tax preparation workflow during the 2027 tax season. The role requires coordinating staff, volunteers, and interns, managing intake, e-filing, and quality controls while ensuring timely client service and privacy.

You will lead day-to-day operations, monitor production targets, and maintain compliance with IRS and CWF policies in a remote, nationwide setting.

Qualifications

• High school diploma or equivalent required; associate or higher preferred.
• Experience supervising or coordinating staff during peak periods desired.
• Familiarity with IRS VITA/TCE guidelines a plus.

Responsibilities

• Lead daily virtual site operations and staffing for the tax program.
• Manage intake, document submission, tax prep, reviews, and e-filing workflows.
• Monitor queues, aging returns, and ensure service-level targets are met.
• Coordinate with interns, volunteers, and staff; provide coaching and support.
• Ensure privacy, confidentiality, and security compliance across processes.
• Escalate tax, privacy, or operational issues as needed.

Skills

Supervisory experience

Team coordination

Attention to detail

Communication

Education

High school diploma or equivalent

Tools

IRS tax software

Job description

Campaign for Working Families, Inc. (CWF) seeks a Seasonal Virtual Tax Site Coordinator to oversee the digital tax preparation workflow during the 2027 tax season. The role requires coordinating staff, volunteers, and interns, managing intake, e-filing, and quality controls while ensuring timely client service and privacy.

You will lead day-to-day operations, monitor production targets, and maintain compliance with IRS and CWF policies in a remote, nationwide setting.