Seasonal Venue Ancillary Crew — Guest Experience

Live Nation; Wilmington (NC); On-site; USD 17,000 - 21,000; Part time

Job summary

Live Nation’s Ancillary Crew Members are seasonal helpers at the Oak Bank Pavilion, responsible for supporting ancillary sales and operations on concert days. You’ll assist with lawn chair rentals, signage, Fast Lane entry, and merchandise hubs in an outdoor venue setting.

The role emphasizes friendly guest interactions, accurate POS handling, and teamwork during fast-paced event conditions. The position runs March through October, with training at the start and a focus on delivering exceptional

Qualifications

• Strong customer service and communication skills.
• Comfortable handling cash, credit, or mobile payment transactions.
• Reliable, punctual and able to work flexible hours including nights, weekends and holidays.
• Comfortable engaging with large crowds and promoting sales.

Responsibilities

• Greet guests in a friendly, professional manner and promote venue amenities and upgrades.
• Assist with setup, operation, and breakdown of ancillary areas (lawn chair rentals, signage, Fast Lane entry, merchandise hubs).
• Handle sales transactions accurately using point-of-sale systems or handheld devices.
• Maintain inventory counts of ancillary products before, during and after events.
• Keep work areas organized, clean, and stocked; communicate with Ancillary Manager and other departments.
• Provide excellent customer service by answering questions and resolving minor issues.
• Assist with end-of-shift reconciliations, equipment returns, and reporting as directed.
• Follow all venue, company, and safety policies and procedures.

Job description

Live Nation’s Ancillary Crew Members are seasonal helpers at the Oak Bank Pavilion, responsible for supporting ancillary sales and operations on concert days. You’ll assist with lawn chair rentals, signage, Fast Lane entry, and merchandise hubs in an outdoor venue setting.

The role emphasizes friendly guest interactions, accurate POS handling, and teamwork during fast-paced event conditions. The position runs March through October, with training at the start and a focus on delivering exceptional