Seasonal Ticketing & Guest Experience Specialist

Atlanta-Botanical-Garden-Inc; Atlanta (GA); On-site; USD 19,000 - 25,000; Full time

Job summary

Atlanta Botanical Garden is seeking a Ticket Specialist to be a key contact for guests, handling phone, email, and in-person inquiries with a welcoming and accurate approach.

The role centers in the ticket office call center and includes seasonal shifts at ticketing and admissions locations during high volume times, requiring friendly, detail-oriented individuals who excel in fast-paced guest services.

Qualifications

• Strong phone etiquette and verbal communication skills.
• Professional, courteous, and guest-focused approach.
• Proficient in Microsoft Office and comfortable learning internal systems.

Responsibilities

• Answer and direct incoming calls; respond to guest inquiries by phone and email.
• Process ticket and membership sales at multiple locations, including events.
• Scan tickets and memberships at admissions checkpoints; enforce policies.

Skills

Phone etiquette

Guest communication

Multitasking

Microsoft Office

ACME Ticketing

Team player

Adaptability

Detail-oriented

Customer focus

Tools

ACME Ticketing System

Job description

Atlanta Botanical Garden is seeking a Ticket Specialist to be a key contact for guests, handling phone, email, and in-person inquiries with a welcoming and accurate approach.

The role centers in the ticket office call center and includes seasonal shifts at ticketing and admissions locations during high volume times, requiring friendly, detail-oriented individuals who excel in fast-paced guest services.