Seasonal Guest Experience Ticket Agent

Cooperation Fund; Atlanta (GA); On-site; USD 19,000 - 28,000; Full time

Job summary

The Ticket Specialist at Atlanta Botanical Garden serves as a primary contact for guests, handling phone, email, and in-person inquiries with a friendly, professional manner. The role is based in the ticket office call center and may require shifts at ticketing and admissions locations during high-volume periods.

Ideal candidates are enthusiastic, detail-oriented, and comfortable in a fast-paced guest services environment.

Qualifications

• Proficient in phone and email guest communications.
• Experience with ticketing and admissions processes.
• Familiar with safety and guest etiquette.
• Able to learn internal systems quickly.

Responsibilities

• Answer and direct incoming calls; respond to guest inquiries by phone and email.
• Process ticket and membership sales at multiple locations.
• Scan tickets and verify attendance at admissions checkpoints.
• Collaborate with Security, Guest Experience, Membership, and Horticulture to ensure a smooth guest experience.
• Escalate issues to a supervisor with clear documentation.

Skills

Phone etiquette

Verbal communication

Guest-focused

Multitasking

Time management

Team player

Calm under pressure

Reliability

Tools

ACME Ticketing System

Microsoft Office

Job description

The Ticket Specialist at Atlanta Botanical Garden serves as a primary contact for guests, handling phone, email, and in-person inquiries with a friendly, professional manner. The role is based in the ticket office call center and may require shifts at ticketing and admissions locations during high-volume periods.

Ideal candidates are enthusiastic, detail-oriented, and comfortable in a fast-paced guest services environment.