Ticket Office Lead

Priority Dispatch Corp.; Colorado; On-site; USD 26,000 - 27,000; Full time

Job summary

Priority Dispatch Corp. seeks a Ticket Office Lead to head the daily operations of the ticket and season pass sales office at Powderhorn. You will manage sales of passes and lift tickets, train teams, and resolve guest service issues while ensuring revenue control and policy compliance.

The role requires strong leadership, excellent communication, and the ability to work in a fast-paced mountain environment with weekend and holiday schedules.

Qualifications

• Lead a department that includes sales, customer relations and product delivery.
• Experience supervising a fast-paced alpine retail environment.
• High school required; college preferred.

Responsibilities

• Lead daily operations of the ticket/season pass sales office.
• Sell season passes, multi-day products, and daily lift tickets.
• Train departments that sell daily lift tickets.
• Handle guest service issues such as refunds and pass/ticket problems.
• Reconcile daily deposits and manage the cash room.
• Ensure safety and compliance with company policies.

Skills

Strong communication

Leadership

Guest relations

Decision making under pressure

Training others

Education

High school diploma

College preferred

Tools

Axess/Clics

Microsoft Office

Job description

# Ticket Office LeadPowderhorn - Mesa, CO 81643## OverviewSalary Range$19.00 - $19.50 Hourly## DescriptionPOSITION SUMMARY/PURPOSE:To lead daily operations of the ticket/season pass sales office. Assist in the development and sales of all season pass and lift ticket products. Maintain a strong team to ensure exceptional guest service.ESSENTIAL FUNCTIONS:• Sell season passes, multi-day products, and daily lift tickets.• Utilize resort system (Axess/Clics) for product development, selling, reporting, etc.• Assist Marketing & Sales Supervisor to train all departments that sell daily lift tickets.• Responsible for handling guest service issues such as refund requests, complaints, and season pass/ticket problems.• Responsible for revenue control for all lift tickets and season pass products, verifying all on-mountain access.• Reconcile daily deposits and deliver to cash room.• Assist with implementing departmental policies, goals, objectives, and procedures, conferring with company officials and staff members as necessary.• Assist in enforcing dress standards, state, and federal employment codes.• Be knowledgeable of company policies regarding personnel and administer prompt, fair and consistent corrective action for all violations of company policies, rules, and procedures.• Assure compliance with established company safety procedures and employee policies.• Resolve personnel, operational and guest issues independently.• Work with Marketing department to ensure planned, coordinated and executed sales events for products.• Review the invalid scan reports and report anomalous and/or fraudulent activity.• Communicate goals and objectives and inspire employees to achieve those goals.• Direct and coordinate department's financial and budget activities to fund operations, maximize investments, and increase efficiency.• Review activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost control and program improvement.• Prepare all required paperwork, including forms, reports, and schedules in an organized and timely manner.• Monitor and purchase all required ticket and office supplies for the department.OTHER FUNCTIONS:• Coordinate daily team and weekly safety meetings.• Assign an acting member of the safety committee representing the Ticket Office.• Assist with other duties as assigned.CUSTOMER SERVICE/GUEST RELATIONS:Key public interaction position. Develop and maintain positive public perception of the department/company. Must have the ability to inspire, train, develop and instill a guest service attitude in all employees.QUALIFICATIONS:Skills- Strong communication ability (both written and verbal).- Strong leadership skills.- Ability to influence others to perform their jobs effectively and to accept responsibility for decisions.- Must be able to function with minimum supervision.- Ability to make critical decisions while following company procedures, and to reason and react with quick, thoughtful judgment, while remaining calm under pressure.- Superior interpersonal and organizational skills.- Ability to perform in a stressful, noisy and/or crowded environment.- Ability to maintain an orderly and professional work area.- Basic computer skills utilizing Microsoft Office products and company systems.- Detail oriented and strong organization skills.- Ability to develop and maintain strong guest and employee relations.Education/CertificationHigh school education required, college preferred.Experience1-2 years leading a department that includes sales, customer relations, and product delivery.WORKING CONDITIONS:Will work alone or with others. Must navigate deep snow, icy, uneven and rocky terrain to and from Ticket Office.PHYSICAL REQUIREMENTS:Must be able to work in a fast-paced environment dealing with the general public. Must be physically capable of ascending and descending stairs, and to sit and/or stand for long periods of time, lift at least 30 lbs., negotiate slippery surfaces, uneven and rocky terrain, and tolerate colder temperatures.ATTENDANCE:This position requires the ability to maintain flexibility in a work schedule, which will include weekends and holidays. The Ticket Office is open Monday - Sunday from 8:30am-3:30pm during ski season.