Ticket Office Crew Leader

City of Steamboat Springs; United States; Sur place; USD 39 000 - 47 000; Temps partiel

Résumé du poste

City of Steamboat Springs is seeking a seasonal ticket office lead for the Howelsen Hill complex. You will oversee daily operations during winter, coordinate staff, supervise guest services, process season passes and lift tickets, and manage the point‑of‑sale system.

Ideal candidates have an associate degree or 3 years in customer service or ticketing, strong cash handling and communication skills, and the ability to work evenings, weekends, and events in a bustling mountain town.

Qualifications

• Associate degree or equivalent; or 3 years related experience in customer service, office operations, sales, or ticketing.
• Excellent customer service and communication skills.
• Strong cash-handling skills and attention to detail.
• Experience with ticketing or POS systems is a plus.

Responsabilités

• Provides exceptional customer service in person, over the phone, and via email.
• Sells and processes season passes, daily lift tickets, and tubing tickets with accuracy and professionalism.
• Operates the computerized POS system and credit card processing equipment; collaborates with software support and City IT for troubleshooting.
• Ensures proper cash-handling procedures are consistently followed; prepares daily ticket sales reports and bank deposits.
• Sets up the back-end of the POS system at the beginning of the season and updates configurations as needed.
• Schedules ticket office staff for daily operations, weekends, evenings, and special events; reviews and approves bi-weekly timecards.
• Maintains inventory of ticket office supplies including tickets, lanyards, pass cards, maps, printer supplies, and related materials; coordinates purchasing and submits receipts.
• Ensures safe and efficient working conditions for staff and customers while adhering to City safety policies.
• Collaborates with the Marketing and Events Coordinator on media releases, website updates, and social media content related to ticketing and guest information.
• Provides administrative support for the onboarding of Howelsen Hill seasonal staff.
• Maintains professional appearance, punctuality, and reliability throughout the season.

Connaissances

Customer service

Cash handling

Communication

Attention to detail

Multi-tasking

Teamwork

Formation

Associate degree or equivalent

Outils

Point-of-sale system

Credit card processing

Description du poste

This is a seasonal position. Hours are variable up to 40 per week depending on department need. Final Day To Apply: 10/30/2026. It's fun and rewarding to work for the City of Steamboat Springs! Our employees are passionate and proud to serve our community with excellence and distinction. Our teams are awesome, and we are committed to our community and the very special place that is Steamboat Springs, Colorado!

GENERAL PURPOSE

Serves as an ambassador of the City of Steamboat Springs and upholds City values of Service, Teamwork, Integrity, Well-being, Respect and Compassion, while espousing safety at all times. Leads the daily operations of the Howelsen Hill Ticket Office during the winter season, including staff coordination, customer experience oversight, ticketing operations, and point-of-sale system management. Ensures accurate sales processing, dependable staffing coverage, and a welcoming, efficient guest experience.

SUPERVISION RECEIVED

Works under the direct supervision of the Howelsen Ticket Operations Supervisor and the general supervision of the Howelsen Hill Ski & Rodeo Complex Supervisor.

SUPERVISION EXERCISED

Provides leadership and guidance to seasonal ticket office staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides exceptional customer service in person, over the phone, and via email.
• Sells and processes season passes, daily lift tickets, and tubing tickets while maintaining accuracy and professionalism in all transactions.
• Operates the computerized POS system and credit card processing equipment; collaborates with software support and City IT for troubleshooting and functionality issues.
• Ensures proper cash-handling procedures are consistently followed; prepares daily ticket sales reports and bank deposits.
• Sets up the back-end of the POS system at the beginning of the season and updates configurations as needed.
• Schedules ticket office staff for daily operations, weekends, evenings, and special events; reviews and approves bi-weekly timecards.
• Maintains inventory of ticket office supplies including tickets, lanyards, pass cards, maps, printer supplies, and related materials; coordinates purchasing and submits receipts.
• Ensures safe and efficient working conditions for staff and customers while adhering to City safety policies.
• Collaborates with the Marketing and Events Coordinator on media releases, website updates, and social media content related to ticketing and guest information.
• Provides administrative support for the onboarding of Howelsen Hill seasonal staff.
• Maintains professional appearance, punctuality, and reliability throughout the season.

DESIRED MINIMUM QUALIFICATIONS

Education and Experience Associate degree or equivalent; and/or Three (3) years of related experience in customer service, office operations, sales, or ticketing.

Necessary Knowledge, Skills, and Abilities

• Outstanding customer service skills.
• Excellent oral and written communication abilities.
• Strong cash-handling skills and attention to detail.
• Ability to multi-task effectively in a fast-paced environment.
• Well-groomed, professional appearance.
• Reliable, responsible, and self-motivated.
• Ability to work independently and as part of a team.
• Ability to understand and follow written and oral instructions.
• Ability to communicate clearly and professionally with the public.

SELECTION GUIDELINES

Formal application; evaluation of education and experience; interviews; reference checks; and job-related testing as required. The duties listed above are intended as illustrations of the various types of work that may be performed. The omission of specific duties does not exclude them if they are similar, related, or logical assignments. This job description does not constitute an employment agreement and is subject to change as operational needs evolve. If you like serving in a role that will directly and positively impact our great community, you'll enjoy your career with us!

Pay Range: $27.90 - $33.91 Offers will be negotiated based on each candidate's qualifications.

As a municipal government organization in a picturesque and vibrant mountain town, we strive to be an innovative and inclusive organization strategically providing outstanding municipal services. We proudly serve our community with excellence and distinction, and as ambassadors to our beloved city, we champion and live our values of Service, Teamwork, Integrity, Well-being, Respect and Compassion every day while espousing safety at all times. Our dedicated employees are passionate about working hard to provide a great community environment and experiences for both locals and those that visit from all over the world.