Seasonal Tax Call Center Lead — Flexible Scheduling

Jackson Hewitt; Dayton, Kettering (OH, OH); Presencial; USD 17.908 - 22.041; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free tax training

Continuing education for tax preparers

Flexible scheduling

Descripción de la vacante

A leading tax service provider is seeking a Seasonal Tax Call Center Representative/Lead in Dayton, Ohio. The role involves handling inbound and outbound customer interactions regarding tax software and refund programs. Candidates should have at least 1 year of customer service experience, preferably in a call center. Tax preparation experience is a plus, and training will be provided. Competitive hourly pay ranging from $13 to $16. This position offers the chance to grow in a dynamic environment while helping customers navigate their tax needs.

Formación

• 1+ years of customer service experience, preferably in a call center.
• Experience with chat/email support and navigating multiple systems.
• Experience in financial services, bookkeeping, banking, or tax support is a plus.

Responsabilidades

• Handle inbound calls, chats, and emails regarding tax software and refund programs.
• Make outbound calls to confirm client appointments.
• Assist consumers with refund advance programs and troubleshoot account issues.
• Accurately document all customer interactions for quality assurance.
• Maintain high service levels and call quality standards.

Conocimientos

Customer service experience

Tax preparation experience

Chat/email support

Basic computer skills

Educación

High school diploma or GED

Descripción del empleo

A leading tax service provider is seeking a Seasonal Tax Call Center Representative/Lead in Dayton, Ohio. The role involves handling inbound and outbound customer interactions regarding tax software and refund programs. Candidates should have at least 1 year of customer service experience, preferably in a call center. Tax preparation experience is a plus, and training will be provided. Competitive hourly pay ranging from $13 to $16. This position offers the chance to grow in a dynamic environment while helping customers navigate their tax needs.