Seasonal Tax Associate — Training, Client Focus, Growth

H&R Block, Inc.; Glen Ellyn (IL); On-site; USD 22,000 - 28,000; Full time

Job summary

H&R Block is seeking a Seasonal Tax Associate in Illinois. You will work in-person at a local H&R Block tax office, meeting with clients to gather information, prepare returns, and answer questions while building client relationships. Training and support are provided from day one, with opportunities to increase earnings as tax knowledge grows.

No prior tax experience is required. The role emphasizes customer service, strong communication, and the use of digital tools to explain tax

Qualifications

• Successful completion of the H&R Block Income Tax Course.
• Experience interacting with customers or clients in a service-oriented environment.
• Strong communication skills, including explaining information clearly and asking questions to understand needs.
• Problem-solving skills, including organizing information and identifying solutions.
• Comfort using digital tools and systems including AI-based tools like Copilot and ChatGPT.
• High school diploma / GED / equivalent.

Responsibilities

• Meet with clients to gather information and understand their tax situation.
• Prepare complete and accurate tax returns with training and support from experienced teammates.
• Explain tax information clearly and provide recommendations in a way clients can easily understand.
• Identify tax savings opportunities and recommend relevant products and services.
• Apply problem-solving skills to analyze client information and address questions or unique situations with guidance and available resources.
• Build strong client relationships and support office priorities through teamwork, collaboration, and a client-first approach.

Skills

Communication skills

Customer service experience

Problem solving

Digital tools

High school diploma

Education

High school diploma / GED/ equivalent

Tools

Copilot

ChatGPT

Job description

H&R Block is seeking a Seasonal Tax Associate in Illinois. You will work in-person at a local H&R Block tax office, meeting with clients to gather information, prepare returns, and answer questions while building client relationships. Training and support are provided from day one, with opportunities to increase earnings as tax knowledge grows.

No prior tax experience is required. The role emphasizes customer service, strong communication, and the use of digital tools to explain tax