Seasonal Tax Associate | Client-Focused & Training-Driven

H&R Block, Inc.; City of Hornell (NY); On-site; USD 30,000 - 37,000; Part time

Benefits offered by this job

Medical and prescription coverage

401(k) Plan

Employee Assistance Program

Associate Discount Program

Business Travel Accident Insurance

Associate Tax Prep benefit

Job summary

H&R Block is hiring a seasonal Tax Associate to work in-person at a local tax office. You will meet with clients, collect information, and prepare tax returns with training and guidance.

Strong communication and problem-solving skills help you explain tax details and identify savings opportunities while building client relationships. Training is provided, and the role offers an hourly rate with earning growth as tax knowledge increases.

Qualifications

• Successful completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is required.
• Experience interacting with customers in a service-oriented environment.
• Strong communication skills to explain information clearly and ask questions to understand needs.
• Problem-solving skills including organizing information and identifying solutions.
• Comfort using digital tools and systems including AI-based tools like Copilot and ChatGPT.
• High school diploma / GED or equivalent.

Responsibilities

• Meet with clients to gather information and understand their tax situation.
• Prepare complete and accurate tax returns with training and support from experienced teammates.
• Explain tax information clearly and provide recommendations in an understandable way.
• Identify tax savings opportunities and recommend relevant products and services.
• Apply problem-solving skills to analyze client information and address questions with guidance.
• Build strong client relationships and support office priorities through teamwork and client-first approach.

Skills

Customer service experience

Strong communication skills

Problem-solving

AI tools (Copilot/ChatGPT)

Tax course completion

Education

Bachelor’s degree in accounting/finance/related field

High school diploma or GED

Tools

Copilot

ChatGPT

Job description

H&R Block is hiring a seasonal Tax Associate to work in-person at a local tax office. You will meet with clients, collect information, and prepare tax returns with training and guidance.

Strong communication and problem-solving skills help you explain tax details and identify savings opportunities while building client relationships. Training is provided, and the role offers an hourly rate with earning growth as tax knowledge increases.