Seasonal Style Ambassador — Elevate Customer Experience

Ralph Lauren Corporation; New Orleans (LA); On-site; USD 26,000 - 36,000; Full time

Job summary

Ralph Lauren Corporation is seeking Brand Ambassadors to deliver a personalized shopping experience through a customer-first approach. You will be part of a team that focuses on styling, product knowledge, and achieving sales goals while upholding brand standards.

As an entry point for future leadership roles, you will participate in trainings, support store operations, and help maintain visual standards across the sales floor and back-of-house areas.

Qualifications

• Provides excellent customer service and maintains a customer-first mindset.
• Understands sales objectives and works to meet or exceed KPI targets.
• Demonstrates passion and knowledge of fashion and styling.
• Educates customers on programs, initiatives and services available.

Responsibilities

• Provides excellent customer service, ensuring there is always a customer first mindset.
• Understands sales objectives and consistently meets or exceeds individual KPI (SPH, data capture, etc.) and utilizes key tools and resources to effectively drive performance.
• Contribute to the achievement of monthly, quarterly, and annual sales plans by collaborating with the team to uphold standards of excellence across all touchpoints of the brand's policies and procedures.
• Connect customers utilizing our Polo Connect program.
• Demonstrates passion and knowledge of fashion and styling.
• Provide customer service in the fitting rooms area assisting with sizing and maintaining store standards.
• Maintains store standards, policies, and processes on sales floor and BOH. Completing all opening and closing responsibilities as required.
• Support operational activities such as floor sets, replenishment (ISOS), etc.
• Participates in individual company trainings included but not limited to compliance, product, process, talent development and company initiatives.
• Effectively balance tasks while prioritizing the RL experience, ensuring the customer experience is always priority.
• Provides necessary feedback to Management on product feedback, category opportunities or needs.
• Maintains store visual standards and using visual techniques and company guidelines.
• Supports a professional and positive work environment, champions company core values and upholds company policies,
• collaborates with colleagues, and contributes to a cohesive and inclusive team environment.

Skills

Customer service

Sales-oriented

Teamwork

Fashion knowledge

Communication

Job description

Ralph Lauren Corporation is seeking Brand Ambassadors to deliver a personalized shopping experience through a customer-first approach. You will be part of a team that focuses on styling, product knowledge, and achieving sales goals while upholding brand standards.

As an entry point for future leadership roles, you will participate in trainings, support store operations, and help maintain visual standards across the sales floor and back-of-house areas.