Seasonal Brand Ambassador - Fashion-Forward & Customer-First

Ralph Lauren Corporation; Vacaville (CA); On-site; USD 21,000 - 28,000; Full time

Job summary

Ralph Lauren is seeking Brand Ambassadors to deliver a personalized, inspiring shopping experience. You will be the entry point for future leadership, driving customer-first service and meeting sales KPI while upholding brand standards.

You will engage customers with fashion knowledge, connect them to Polo Connect, and assist in fitting rooms. The role requires flexibility, teamwork, and a proactive attitude to maintain store excellence.

Qualifications

• Retail experience or similar industry experience in a complex, high-volume or high-profile environment preferred.
• Ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cash wrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately.
• Ability to operate the register, stand, move and walk for multiple hours.
• Ability to work a flexible schedule to meet the needs of the business, including day, evening, weekends and possibly overnight shifts and travel as required.
• Ability to build and maintain positive working relationships with customers, management, and co-workers.

Responsibilities

• Provide excellent customer service with a customer-first mindset.
• Contribute to monthly, quarterly, and annual sales plans with the team to uphold brand standards.
• Connect customers through the Polo Connect program.
• Demonstrate passion and knowledge of fashion and styling.
• Educate customers on programs, initiatives, and offerings available.
• Provide customer service in fitting rooms, assist with sizing and maintain store standards.
• Maintain store standards, policies, and processes on sales floor and back-of-house; complete opening/closing duties.
• Support operational activities such as floor sets and replenishment.

Skills

Customer service

Sales targets

Team collaboration

Fashion knowledge

Communication skills

Product knowledge

Job description

Ralph Lauren is seeking Brand Ambassadors to deliver a personalized, inspiring shopping experience. You will be the entry point for future leadership, driving customer-first service and meeting sales KPI while upholding brand standards.

You will engage customers with fashion knowledge, connect them to Polo Connect, and assist in fitting rooms. The role requires flexibility, teamwork, and a proactive attitude to maintain store excellence.