Seasonal Store Associate: Customer Service & Merchandising

Michaels; Jacksonville (FL); On-site; USD 17,000 - 21,000; Part time

Job summary

Michaels in Jacksonville, FL is seeking a Part Time Seasonal Service Team Member to help customers, assist with checkout, and support store operations. The role involves unloading trucks, stocking, and maintaining shelf integrity, with responsibilities across front-end and back-of-house tasks.

The position emphasizes friendly, helpful customer service, adherence to SOPs, and participation in Omni channel processes like BOPIS and SFS. Must be 16 or older and able to stand for long periods.

Qualifications

• Retail and/or customer service experience preferred.
• Must be at least 16 years old.

Responsibilities

• Deliver friendly customer service, help customers shop our store, and find what they’re looking for.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on the Rewards program and Private Label Credit Cards and complete enrollments.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in the truck unload, stocking, and planogram (POGs) processes.
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members.
• Cross trained in Custom Framing selling and production**

Job description

Michaels in Jacksonville, FL is seeking a Part Time Seasonal Service Team Member to help customers, assist with checkout, and support store operations. The role involves unloading trucks, stocking, and maintaining shelf integrity, with responsibilities across front-end and back-of-house tasks.

The position emphasizes friendly, helpful customer service, adherence to SOPs, and participation in Omni channel processes like BOPIS and SFS. Must be 16 or older and able to stand for long periods.